Case Date:

8/8/2003

Case Date:

9/23/1997

A letter was received from Max Wildman of the Happy Car Full Service Car Wash regarding a disconnect notice he received for August and September. On this billing was a miscellaneous charge of $540.00. Mr. Wildman feels this is a harsh penalty.

Case Date:

8/5/1997

Upset with discrepancy in account that she thought was taken care of. JA has full copy of original email.

Case Date:

6/4/1997

SCOTT PATE CALLED AND TALKED TO CUSTOMER SERV. DEPT. SEVERAL TIMES. HE WANTED TO PROTEST LARGE BILL FOR HIS RESIDENCE. HE STATES THAT HE LIVES ALONE AND FEELS THAT THE WATER USAGE FOR 1 MONTH IS TOO LARGE AND THAT HE CANNOT FIND A LEAK.

Case Date:

12/1/1999

I rec'd copy of letter from Mr. Coster stating he had been paying wrong bill and that he was contacted by CBU with correct amount owed. He feels this is unfair and is willing to pay $105.85. ** NOTE: I DID NOT RECEIVE ORIGINAL LETTER, ONLY COPY FROM KATHY GRUBB. MR. COSTER STATES HE INCLUDED CHECK IN AMOUNT OF $105.85; HOWEVER, IT WAS NOT INCLUDED WITH COPY I RECEIVED. ** ***FURTHER NOTE: Check was received on 12/2/99 and was applied to balance due on account. ***

Case Date:

9/23/1999

Mr. DeMaille called Customer Service and stated that he lives in Zone 4 and understands that his summer watering credit was extended for 1 add'l. month. He feels, however, that since he is now putting in a new lawn his watering credit should be extended even further.

Case Date:

9/22/1999

Mr. Kennedy called and requested that the summer watering credits be extended this year due to the extremely dry conditions.

Case Date:

2/23/1999

Letter from Mr. Ludwig stated that he was gone two weeks last month and his bill was doubled. He talked to Angie Grubb who had check made for leaks. None were found. Mr. Ludwig wrote to USB to have bill lowered.

Case Date:

6/4/1998

Mr. Milne stated on 6/4/98 that he felt the letter re. Aqua Pay that was put in monthly billings was deceiving. The letter stated that you could pay your monthly bill by Aqua Pay or at local banks but did not state that you still had the option to pay in cash or by check at the Utilities Department.

Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.