Citizen says she saw trash crew throw her can and it was airborne for about 10 feet. Says she constantly finds her cans all over the yard. Understands that we can't replace all cans neatly where they were found, but thinks crews could take more care in handling her trash cans.
Citizen says trash crew threw his can against a concrete barrier and broke the handle. Says recycling crew threw his cardboard containers around his and his neighbor's yard. He will purchase new can & send receipt to City. Ken - please check with crews and respond to Julio.
Skunk smell. landlord was notified same day
Mrs. Schlegel called to express concern over the scheduling of the BT Access. She apparently has had repeated problems with the BT Access coming late, and says that when she called into the office, the personnel in the office were rude to her by telling her she should call a taxi if she wanted to be picked up faster. Also, she apparently got the idea the staff in the office were telling her that using her disabilities do not warrant riding the BT Access. She commended the drivers however.
Mrs. Schlegel called to express concern over the scheduling of the BT Access. She apparently has had repeated problems with the BT Access coming late, and says that when she called into the office, the personnel in the office were rude to her by telling her she should call a taxi if she wanted to be picked up faster. Also, she apparently got the idea the staff in the office were telling her that using her disabilities do not warrant riding the BT Access. She commended the drivers however.
Ms. Richardson called and wanted to schedule meeting with Mike Phillips to discuss problems she has had with Customer Service Department and the unprofessional way she feels CBU employees have treated her.
Caller complained about golf course manager's behavior. Said he should be fired for "throwing a fit" last Tuesday (9/16). He yelled on the course and displayed behavior unbecoming in a public place. Caller was very hesitant to provide more information.
9-year-old son, Steven, was treated very badly by coach in Jr. League Baseball Assn. Child was very upset. Mother wants refund mailed to home. (Coach: Chris?)
Kathy has two children in tennis lessons. Babysitter transports children to lessons (20 min. drive). On two different occasions she called the hotline and was told the lessons were on. When they arrived, the lessons had been cancelled. Also, children were given "verbal" notice of a makeup practice. Would appreciate a written note.
Kathy has two children in 4:00 tennis lessons. Her sitter takes them to the lessons (20 min. drive). On two different occasions they called the hotline and were informed the lessons were still on. Each time they had been cancelled. Also, after one lesson her children were given "verbal" notice of a makeup practice. She would appreciate "written" notice.