Case Date:

12/19/2003

Mr. Plucker contacted the Public Works Department 12/19/2003. Mr. Plucker called Insight customer service to inquire about Insightbb and to see if there were any specials if someone were to sign up for the service. The Insight rep. told Mr. Plucker that there were no deals for the Insightbb service. A few days later Mr. Plucker heard an advertisement on the radio for the Insightbb service offering a special, he then contacted Insight in hopes of getting the service at the special price.

Case Date:

2/13/2004

STATES THERE IS A TANK WHICH HOLDS USED MOTOR OIL AND IS LEAKING. THERE ARE ALSO USED OIL FILTERS IN CREEK BEHIND PROPERTY.

Case Date:

2/20/2004

At least 6-10 semi-trucks and other large trucks driving on South Madison Street and turning on Hillside to deliver to area business; possibly "American Fasteners". Ms Selk feels that semi-trucks are not allowed in RS neighborhoods. She would like a follow-up phone call.

Case Date:

3/22/2004

Mr. Brown contacted the Public Works office on 3/22/04 to express his concern to the Telecommunications Council regarding his cable bill going from $41.45 to 44.75 with out an explanation. Mr. Brown stated that if Insight had competition then an increase would not be issued with out an explanation.

Case Date:

3/24/2004

Mrs. Chase wanted to make the Council aware of the rate increase she received from Insight. Mrs Chase stated that Insight did not supply "any better programs" with the rate increase. Mrs. Chase would like to know "what citizens can do about it."

Case Date:

4/12/2004

Several rats living in a hole next to the railroad ties at the SE corner of Atwater & Mitchell. Ms Cheek also notified the Monroe County Health Dept.

Case Date:

8/30/2004

Mr. Woodring feels that Insight has a monopoly in this area in regards to cable service. The TCC should also have an agreement with Insight regarding broad ban service. He was unable to sign up for SBC's service due to a third party ownership of the lines specifically related to Acadia Court area. Due to this problem, he felt that he was forced into signing up with Insight at higher price in order to receive the broad ban service.

Case Date:

9/1/2004

Large pile of yard waste has accumulated in the back yard from where limbs have fallen out of the trees. Caller is concerned that it is attracting rodents and snakes. This is on the deadend of Maxwell

Case Date:

12/30/2004

Case Date:

2/1/2005

Ms. Bennett noticed a television cable from a utility pole that ran alongside her property, across a pathway to the Hays Court Apartment Complex on Sunday, 01/30/05. She contacted Insight and was told that they could not do anything about it until she provided them with an address that the cable belonged to. She feel that this is not her responsibilty and that this is a hazard.