Case Date:

6/1/2005

Unburied cable request. See attached email for details

Case Date:

12/31/1997

Subscriber says he inadvertently missed paying his December bill by a few days and was charged a late fee of $3.50 on an $11.26 bill (the bill was low due to a TCI overbilling error the previous month). Understands he missed the due date but thinks it is ridiculous and unfair that he should be charged so high a fee on so small a bill. TCI took care of the billing misunderstanding.

Case Date:

8/24/2006

fruit tree in quad has fungus that needs to be sprayed, the tree needs to be pruned, was sprayed for bugs

Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.

Case Date:

5/15/1997

Ms Gray has a permit to park at the meters in the ^th & Lincoln lot. Construction workers park their vehicles & equipment in the lot. Meters are filled by workers. She parks on street & gets tickets. Was told this AM (5/15/87) by construction person to move her car from the meter. He needed the space for equipment.

Case Date:

5/15/1997

Ms Gray has a permit to park at the meters in the ^th & Lincoln lot. Construction workers park their vehicles & equipment in the lot. Meters are filled by workers. She parks on street & gets tickets. Was told this AM (5/15/87) by construction person to move her car from the meter. He needed the space for equipment.

Case Date:

10/24/1996

wants mess cleaned up wher cbu worked on water service

Case Date:

7/18/1997

Citizen says Aqua Pay Brochure is misleading and incorrect. Brochure says you call call 24 hours a day for information, he called and operator knew nothing about the program, or the evening appointments that are supposed to be available.

Case Date:

6/1/1999

Anonymous caller called Public Works, and the voice mail message was referred to CBU. The caller complained about the sewage odor coming from Dillman. Caller said odor could be smelled as much as 1 mile away. Caller requested that something be done or she would "call EPA."

Case Date:

4/4/2001

Rec'd. a call from Mayor's Office. An anonymous caller stated to them that she was driving behind a yellow vehicle (611) when a piece of wood fell off. The driver did not stop to pick up wood - continued driving. Caller felt this was careless and wants to be sure all materials in back of trucks are tied down or secured in the future.