Case Date:

4/19/2026

https://cascadesgolfcourse.org/ Greetings, my son Silas Ellett went to purchase his season pass at Cascades golf course today Sunday April 19. On the website it clearly shows that the 2026 season pass price for 18 and under is $245. However, when he arrived at Cascades today, they told him that that was wrong. I have attached an image file and the URL of the current website. In addition to the misinformation on the website, the personnel at the golf course were very rude. Silas was using his 18th birthday money from his birthday six days ago on April 13 to buy his golf pass for the summer. He was super excited to spend the summer at Cascades. It’s such a wonderful resource that the city provides. Our family is very disappointed by this news. I think a reasonable accommodation is to give him the $245 pass because it was posted on your website and that was a planned activity that he had for today using his birthday money. Thank you for attending to this matter. We would really like to hear from the city about this. Jodee

Case Date:

4/18/2026

Waiting until just minutes before rec soccer games to announce field closures is frustrating and avoidable. The weather conditions were clearly visible on radar well in advance, and a decision could have reasonably been made at least 30 minutes earlier. Families plan their schedules around these games getting kids ready, packing up, and traveling only to find out upon arrival that everything has been canceled. This has happened more than once. Please be more proactive with communication moving forward.

Case Date:

2/20/2026

The person on the customer service line (-3700) was extremely helpful and was able to get my garden plot reserved. What a great city employee. Name may have been Andy.

Case Date:

11/8/2025

Is there a way to let non-facebook members scroll down more than two or three posts on your website? I can't check your website everyday which means when I do check I can only see two and a half posts. Those that aren't facebook members or don't check daily might be missing information regarding events and important parks related news. Also, thanks for being part of what makes bloomington a more interesting place to live. P.S.- If it's an unchangeable facebook function would you consider using a less limiting social media platform? One that is more open to the public. Reddit comes to mind but maybe it too has some limits or restrictions I'm not aware of.

Case Date:

9/27/2025

I am trying to register for a Parks & Rec community event. The website says that I need to have an account. When I try to register for an account, it will not allow me to do so because the Phone #1 field (which is mandatory) is not working properly. As soon as you move to another field, the phone number disappears. I re-entered it multiple times and it will not stay in the field. I tried 3 different browsers all with the same result. At this time, I am unable to register for an account on the city webtrac.bloomington.in.gov/ site or register and pay for the event that I am trying to attend.

Case Date:

9/5/2025

The screening of the movie Wicked as a sing a long is great! But only the songs are captioned. Wouldn’t it be great to make the screening inclusive and caption *all* the dialogue?

Case Date:

9/4/2025

The karst dog park magnetic gate entrance is not working. Anyone can enter the park.

Case Date:

9/2/2025

Case Date:

8/24/2025

Had trouble registering for a class, Walking with Ease. The landing page gave me the option to filter, but nothing was returned (for any options). Finally tried typing the class name into the search bar, which brought up one hit, for the section of the class just ended. I tried Enroll now anyway, and this led to a different landing page. Finally, opening "Health and Wellness" revealed the class I want. Just thought you might like to know how hard it was to find this!

Case Date:

8/4/2025

Frank Southern Ice Arena: Disappointing that the frank is closed during summer. Cant play any pick-up/drop-in hockey unless you want to drive to Columbus (who's open year-round). I understand its probably expensive to operate, but if we could even get an outdoor roller hockey rink somewhere that would be fantastic. Just a thought.