Website & Web Services Feedback
132 N Lexington DR
- Case Date:
- 11/1/2018
Thank you for including staff on the announcement of this update. The interface is really clean and straight forward. I have included some of my suggestions and feedback from using the system below.
I just tried out the newly revised uReport system search box with terms for the most common issues facing our neighborhoods - and things I hear all the time. I got zero results for the following terms: dog, cat, deer, tree, car, noise, loud, park, car, and neighbor. I got hits for trash, abandoned, and sidewalk. I regularly direct neighbors to use the uReport system - but I'm not sure I would if they are not able to search for what they need. I would need to tell them to go to uReport and then click on Hazards, then Animal Control, etc. That seems like they are back at the will of our internal categorization. So why not go directly to the Animal Control?
Is there a way to add more search term tags to the major categories included? It was really discouraging as a searcher to have 0 results for something as common as dog or tree or noise - all very common issues in neighborhoods and dealt with by official depts or programs of the City.
I ended up clicking around in several of the designated circles to attempt to find how those issues would be categorized by this system - with only some success. I don't think my neighbors would spend time on the doing that.
Keywords would help a lot. I thought the original uReport had that feature.
I would also suggest that once the category is located, that the first thing you request is the issue or complaint, and not the contact info - especially since that is optional. Landing on that page did not feel like I had found what I was looking for - a way to voice my concern. I had two more clicks before I felt assured that I was in the right place. The system also did not correctly indicate my location - and that was another 30 seconds of trying to orient myself on the map and click and drag the indicator to my address.
Could you reverse that intake process? Photo and issue first, then location, then optional contact info? Seems more intuitive to me as the submitter.
I was not able to override the map to type in my location without clicking the X on the location bar. And when I did that, both the map and the "Next" button disappeared, leaving me in limbo. The only way back was to click the compass icon and start the search for my location again. Maybe some short instructional language at the top of each page would help guide folks through the intake process.
Also including a "back" button near the "next" button would help. I didn't associate the arrow icon at the top with my progression at the bottom. I assumed it would go back to the categories and lose what I had input so far. I was trapped into what I had input so far once I got to the 3rd screen. No way to refine my submission without starting over completely.
Website & Web Services Feedback
501 N Morton ST
- Case Date:
- 12/22/2018
Very difficult to determine trash collection schedule for next week (Christmas week). Sanitation page says "one day delay" on "December 24 (Christmas)." Really? Christmas is the 25th!
Website & Web Services Feedback
501 N Morton ST
- Case Date:
- 1/8/2019
Is it possible to search the city council meeting minutes? They don't seem to be included in search results.
Website & Web Services Feedback
501 N Morton ST
- Case Date:
- 1/18/2019
commercial water rate vs industrial water rate
Website & Web Services Feedback
501 N Morton ST
- Case Date:
- 2/22/2019
the new utilities payment website is not user friendly. I had to create a new log-in ID and pass word but how can I log-off? Also, I don't want to print the confirmation pop-up window and it seems there's no way to close it unless you just close the website. In this case, I can't tell if my account was logged off securely.
Website & Web Services Feedback
501 N Morton ST
- Case Date:
- 3/4/2019
how do I get a replacement for my lost 1099R
Website & Web Services Feedback
501 N Morton ST
- Case Date:
- 4/17/2019
Link on this page is not working.
https://bloomington.in.gov/news/2019/04/16/4030
How can we check addresses?
Website & Web Services Feedback
501 N Morton ST
- Case Date:
- 4/24/2019
Hi,
I love your website bloomington.in.gov. I especially like bloomington.in.gov/homeless-resources page. You have great information to share.
I am writing to you because I work for American Addiction Centers (AAC). We take pride in offering the most up-to-date and helpful information about addiction. In fact, all of our articles are reviewed by a medical team so that we can make sure we're providing the best information to people looking for addiction help. Would you be interested in linking to some of our most helpful articles and resource pages?
Below are pages that would be a great fit for your website:
https://bloomington.in.gov/ureport/miscellaneous/53
https://drugabuse.com/usa/drug-abuse/indiana/
https://www.rehabs.com/local/indiana/
Thank you for your time and I look forward to hearing from you!
Best,
Jenna Haynes
Outreach Specialist
outreach@detox.net
Detox.net
Website & Web Services Feedback
501 N Morton ST
- Case Date:
- 6/14/2019
I have never been able to access your website via what is printed on my invoice: www.bloomington.in.gov. The only way I get to the site is via https://bloomington.in.gov. I'm not sure if I am the only one having this issue, but I recommend investigating this issue and correcting your invoices, if necessary.
Website & Web Services Feedback
501 N Morton ST
- Case Date:
- 6/17/2019
REMOVE MY NAME FROM INTERNET for security and privacy reasons, i opt out please remove my name from internet
#156286 details below
Water Utility Billing Problems: Comment
Other: Billing address change request. Addresses removed.
Reported By
Julie Bennett Dreesen
Assigned to
Triana Johnson
History
8/6/2018 09:33:58 Closed by Charles Brandt
PII removal complete
Sent notification to Triana Johnson, Julie Bennett Dreesen
8/6/2018 08:49:46 Updated by Charles Brandt
8/6/2018 08:48:47 Opened by Charles Brandt
Request to remove personal information
Sent notification to Triana Johnson, Julie Bennett Dreesen
9/29/2016 09:49:15 Closed by Triana Johnson
Customer contacted by phone.
Sent notification to Triana Johnson, Julie Bennett Dreesen
9/29/2016 09:47:00 Triana Johnson commented on this case.
I contacted Darrell Ooley who's name is currently on the account. I explained to him what he needed to do to end his service. He said he will submit a disconnect form when he is ready to end service.
Sent notification to Triana Johnson, Julie Bennett Dreesen
9/29/2016 09:40:17 Anonymous assigned this case to Triana Johnson
Sent notification to Triana Johnson, Julie Bennett Dreesen
9/29/2016 09:40:17 Opened by Anonymous
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