Water Utility Billing Problems
- Case Date:
- 10/15/2018
I have attempted to pay my water bill online two separate times now and the system will not approve my purchase.
I have tried completing the payment on two separate occasions (10/08/18 and 10/15/18) and I have tried with different credit cards. I still haven't been able to complete the payment.
My account number is 30500-028
Water Utility Billing Problems
- Case Date:
- 10/23/2018
I got my utility bill for this month that states that I did not pay the utility amount for the previous month. I have a credit card statement saying that I did. I called a couple weeks ago and they said if I emailed in proof of the statement, then the amount would be fixed. I emailed it in and it still has not been fixed. I would really like this resolved before my water bill is due on the 25th of this month. Thank you!
Water Utility Billing Problems
4167 W Middle CT
- Case Date:
- 2/24/2017
I AM TRYING TO PAY MY WATER BILL, AS IT IS DUE TODAY, AND I CANNOT FIND THE EMAIL WITH MY ACCT# ON IT; I WOULD LIKE TO BE ABLE TO ACCESS MY ACCT# THROUGH YOUR SITE SOMEHOW AND AM NOT ABLE TO DO THAT; HOW DO I PAY MY BILL WITHOUT THAT ACCT#?
Water Utility Billing Problems
- Case Date:
- 5/29/2017
Hello. My name is Seung Jae, Lee and my accout number is 49236-012. I left US on May 11th and I submitted terminating my water service as well.
I have a question that I paid rest of my payment when I left my renting house(address : 2789 E.Bressingham Way, Bloomington, IN, 47401) but I found out that there is about $73 in my account. So is this amount of money belongs to me or next person who rent the house that I lived?
If you let me know how I can solve this problem, it would be great. Thanks.
Water Utility Billing Problems
- Case Date:
- 7/18/2017
Hello. My name is Seung Jae, Lee and I am writing about double charge on my water bill after I left the States.
My account number was 49236-012
I lived at 2789 E.Bressingham Way, Bloomington, Indiana, 47401 (MeadowCreek apartment complex)
I finished my service on May 11 and I paid rest of my charge which is $73.64(Confirmation #: 184023
Date: 6/14/2017 4:28:10 AM)
But, I realized that after I got my final check from my leasing office at MeadowCreek(It says sewer portion of unpaid CBU bill),
so, can you check whether $73.64 which paid on Jun14 is processed or not? If processed, could you refund it?
Thanks.
Water Utility Billing Problems
- Case Date:
- 7/19/2017
I am working with account #40809-003 where there are adjustments for $537.77 on the current bill. I spoke with Edie twice on 7/19/17, that a corrected bill was not available at this time. We are unable to process payment without a detailed record as to what the charges are for. In the interest of being specific we would need a breakdown as follows: Service periods being “adjusted” and usage/consumption for both meter numbers (69341719 AND 09308909). We would also need charges broken out for Water Service, Water Usage Charge, Fire Protection, Wastewater Usage and Service Charges during the period of time in which the charges were corrected. Please Protect the account while this is investigated.
Water Utility Billing Problems
- Case Date:
- 10/10/2017
my water bill says that we did not use any water for 37 days. I believe this is a mistake because we have been home.
Water Utility Billing Problems
- Case Date:
- 10/10/2017
To whom it may concern,
I received a water bill that stated that my house used 15 units of water, when we average around 4 units. I called to discuss this bill and had an extremely poor experience. I was connected to a customer service representative, Laurie, who treated me very unprofessionally. As I was explaining my situation, Laurie devalued my statements, spoke over me, laughed at me, and negated everything that I said.
To say that I am disappointed with the quality of service is an understatement. I have always had a positive experience with the City of Bloomington, however, this was an anomaly. I hope that the proper actions will be taken.
Thank you.
Water Utility Billing Problems
512 E 15th ST
- Case Date:
- 10/15/2017
My roommates and I have discovered that there was a leak with one of our toilets which caused it to continously run. So after we received our first month water bill we noticed that the bill was outrageously high and we immediately called the landlord to fix the leak. Since there was a leak, I am requesting a water bill appeal form if possible. Thank you.
Water Utility Billing Problems
- Case Date:
- 2/7/2018
yes I received a note on my door that I had used 25,000 gallons of water and I need to contact the utilities and so I did and they said the meter showed that and I should contact a plumber so I did paid a plumber to come out and he spent four hours at my house and he found no leaks but to be safe he put new flaps and supplies in out toilets and now not only am I out the money for a plumber but also they want me to pay these high water bills I am on a fixed income and there is no way I can do this so what can we do about this