Water Utility Billing Problems
1543 S Arbors LN
- Case Date:
- 4/10/2018
I had a remarkably high water bill last month that my property manager supposedly fixed on 3/12. My service bill date range for this last month was 3/2 till 4/2. I was wondering if I could have a day-by-day breakdown of my water usage. Specifically, I need to know if there was remarkably high water usage on or after 3/12. If there is none, then that means that the water leak was probably resolved but if there is still insane water usage after 3/12 then it still has not been resolved. Thank you!
Water Utility Billing Problems
401 S Mitchell ST
- Case Date:
- 10/10/2018
Water Meter not working. Bill is 0 usage for 2 months. 1219 E Atwater Ave. Account Number 21642-023.
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Water Quality
328 S Buckner ST
- Case Date:
- 9/18/2017
This was left behind from some discolored ice I found in our ice maker.
Water Quality
703 S Anita ST
- Case Date:
- 12/2/2015
Just wondered if there was a way to find out about drinking water advisories and boil orders that aren't checking this website every day. Is there such a thing as signing up for a text alert for this service? Thanks for your time.
Water Quality
155 E Sunny Slopes DR
- Case Date:
- 7/12/2018
Our water has been yellow on several occasions and is now coming out of the faucet orange. We are unable to use this water for bathing, drinking, cooking, or laundry and we would like the issue to be addressed as soon as possible. We need to have clean, usable water in our home.
Water Quality
105 E Sunny Slopes DR
- Case Date:
- 8/22/2018
Water coming out of the tap sometimes "brownish." On and off during the last couple of months. When it happens we don't drink it, but it has ruined a white sweater in the washing machine. What should we do?
Utility Construction Projects
5900 S Empire RD
- Case Date:
- 7/2/2024
Fallen utility lines on property. (I don't know who's, i've checked). None of my utilities are affected, but lines running across property. It may be phone service, cable service, television?
Utilities Yardwork
510 S Woodlawn AVE
- Case Date:
- 6/16/2016
Drunken college students (I bet you wish you had a dollar for every time one of these started that way) pulled a pipe out of the ground from down the block and threw it in my yard during little 5. I know where they pulled it from since I used to pass it on my way to work. It is vertical and has orange spray paint on it and I'm assuming it was used to mark water lines or other utility info under ground.
Utilities Construction
812 S Park AVE
- Case Date:
- 7/5/2024
The cover of our water meter on the sidewalk is loose and poses a risk for tripping, strollers, wheelchairs etc