Case Date:

3/21/2019

The cover for the water line running to my house (purchased last August 2018) is broken in half. Could you replace it?

Case Date:

5/8/2019

It appears that a lateral has broken on the north side of Morningside Drive just east of Smith road. Water is continually running from the tree plot into the gutter.

Case Date:

5/26/2019

There seems to be a small water leak coming from the meter in front of 1119 Madison. It looks like a puddle, but down the road it is obvious water is running. I only noticed on Wednesday, May 22nd. Today, May 26th, it is still leaking.

Case Date:

11/4/2019

I wish that on the online billing for water/sewer bills you could set it up to allow you in advance to pick the date to pay your bill like other companies do like Vectren and Duke. At this time if you want to pay your bill on the due date you have to wait til the due date to pay it. Very inconvenient. I like going on line and set up manually when to pay my bills but can't do this with Bloomington utilities.

Case Date:

12/7/2019

I was billed for 3000 gallons of water in a month that I used less than 100. Both the meter and the next bill I received reflect this. I assumed I would be credited for the overpayment when the meter was checked again, but that did not happen.

Case Date:

1/13/2019

Please say you will discontinue your current practice of "estimating" costs. For me, for two months in a row, the winter estimations are more than six times my historical average. I use water for sprinklers in the summer, not the winter. I use 3 to 4 units in the winter, but I'm being charged for 15. Please stop that practice.

Case Date:

6/24/2019

water is very cloudy

Case Date:

6/27/2019

No water pressure

Case Date:

11/8/2018

My water suddenly started having an orange tint. I notice when I was filling up my dog's water. The water went from clear, then changed to a light orange tint. I noticed around 9:00pm 11/8/2018

Case Date:

4/19/2019

I am a resident of Bloomington and live at: 3445 Constance Avenue I am enrolled in a college course called Environmental Technology. I have a project to perform and was asked by my instructor for the following items of the city where I live, Water Treatment Facility. 1. Types of pipe material 2. Initial cost of the water treatment system 3. Design water flow rate 4. Number of water towers and pumping stations 5. Problems with the system since it was built in 1967 6. Change in elevation from highest to lowest compared to where the location of water treatment facility 7. Types of disinfectant used I found three websites with a lot of information that I need but is there any other sites that would give me some of the answers to the questions listed above? I called the site at 812- 824-9311 with little success. thank you for your time. Sincerely, Joe Schartz