Case Date:

5/20/2022

All the storm water runoff from the White Oak Cemetery basin, during very hard rains, cannot be handled by the 4-storm drains near the intersection of 7th and Oak Streets. The excess is diverted through the gravel parking of our neighbor at 1025 W 7th, washing the gravel onto the street. The storm water then turns and washes through the alley between 6th & 7th Streets. It then goes through our carport and yard washing our mulch away in places. Oak street was paved in the past and is higher than the storm drain at 7th and Oak so any excess water has do go through the gravel parking instead of down the street. I would be happy to meet someone to look at this problem. Thanks.

Case Date:

8/11/2022

I live at the corner of 16th and Hancock . I have two points to address. the first, is thtat I talked with an individual last year involved with storm water just after the culvert at my corner had been replaced, and advised this had been a missed opportunity to upsize this culvert, and that I had witnessed overflow of the corner culvert in a number of storms. this past tuesday, August 9, 2022, we had about an hour of rain. Included are pictures of the overflow that lasted about 45 minutes after rain had ceased. My street has recently been repaved and i thought , perhaps a remedy might be included in this process, however, no. Additionally, thegravel shoulder that has been added to finalize this new repaving process has stopped short of my property, and the new asphalt topping was not tapered onto my asphalt driveway, even though they primed a sweep into my drive, indicating to me that bonding a transition had probaly originally been intended. Now i have a bump approaching the street that is collecting gravel from these overwash events. the North side of 16th between Monroe and Hancock has not had a gravel shoulder appliction. Is ther more work scheduled to complete the gravel shoulder. Please view the pictures included. thanks, bill Goodhew PS I have two more pictures, but this report format does not allow me to load more than one. Happy to send them to someones phone

Case Date:

2/3/2021

Water ponding after rain. People walk on street or grass to avoid water ponding. One family had a stroller and had to go onto street to negotiate sidewalks filled with water.

Case Date:

11/4/2021

There is still a DETOUR AHEAD sign on southbound Union St. between Law Ln. and E. 10th St. that I believe is left over from utility work that IU did 2-3 years ago on Union St. at 10th.

Case Date:

5/16/2022

partially open manhole by the bus stop

Case Date:

3/29/2021

My neighbor John East told me that city surveyors were planning a project to renovate this storm drain system that flows from his yard in an open stream - through my yard which was tiled over at some point (I believe the city did this but cannot confirm). This system flows then into Cascades Park. There are a significant number of sunken areas along the path of this conduit in my yard - which has concerned me regarding the integrity of this pathway. I have had MUCH trouble with hydrostatic pressure along my basement foundation, and have not found a cause for this to date. Additionally, when the rain is hard enough, this system will back up into John's yard and the water will breach Skyline Dr. and flood my yard as well. I am looking for information about any plan for a project so that I can respond in time by moving perennials and manage expectations regarding disruption at the house from possible excavation and construction. Thank you. Sara Minard

Case Date:

10/14/2021

I am the homeowner and have recently built an attached sunroom with sinks at this address. I need to connect the water pipe from those sinks to the city sewer line, and so would like to request a detailed sewer line map of/around my property, if available. Thanks.

Case Date:

5/24/2022

I spoke with two Martha Street residents who mentioned that they are seeing many people taking a short cut through the culvert that runs east-west between Matlock Heights and Lower Cascades. They indicated that following some utilities work, they were expecting workers to install a No Trespassing or Private Property sign to deter such foot traffic, but that no such sign has been installed. Could you follow up and see what might be done at this site? Thanks!

Case Date:

8/18/2022

AT&T lines need to be resupported. They were sagging and a truck snagged them. It broke a power pole that Duke replaced but the AT&T lines are just temporarily tied up. The whole line is a mess from High Street east with broken poles and sagging lines.

Case Date:

10/11/2022

A private utility company cut a large hole in my driveway without permission. After removing that portion of my driveway they dug out what appears to be an area 3 feet deep and at least 2-3 feet wide just underneath my driveway. A piece of plywood was placed on top and is not secure. I’m not only afraid that someone will fall I. The hole, but also that an entire portion of my driveway will collapse into the ground. I have attempted to contact the private company (AT&T) and while they have opened a claim, I have yet to hear back from them in regards to this public safety concern and also how they plan to fix my driveway. My home sits on a very busy and trafficked corner in The Highlands. Lots of pets, small children, families walking all day. In addition, I can already see that area has shifted and sunk.