Case Date:

5/30/2021

Water meter cover in the middle of the street needs replacing. It's broken and you could trip in it if you're not careful

Case Date:

9/25/2020

An 8 by 2 ft. Section of S. Highland on the west side of the steeet next to the storm drain section (near my house at 926 S. Highland) has buckled and crumbled into various sizes of asphalt chunks. If we have a sustained and severe downpour of rain, the water running down the street will carry the chunks into and block the storm drain under my front drive (on city property) and cause flooding. I am 81 and am unable to clear the street myself. May I ask you to inspect the area and possibly remove the debris? Thank you.

Case Date:

12/15/2020

Several potholes along Woodstock street and intersection of Woodstock and High Street. Water, debris, and dirt collection is excessive.

Case Date:

4/28/2020

Water coming up from under street at the corner or 15th and North Fairview has caused 3' deep holes.

Case Date:

6/2/2023

Pothole near covered water access/manhole type area on 17th Street going east. Nearest intersection is 17th and Woodlawn, but the pothole is before you get to 17th and Woodlawn if you are going east on 17th Street. It is in the concrete area surrounding the manhole.

Case Date:

5/29/2020

Alley between W 6th & 7th and between Maple and Fairview needs To have holes filled in to prevent standing water and mosquitoes breeding. Thank you

Case Date:

9/7/2021

Re: Communication about Boil Water Alert for 7th St., 9/6/21. I did not know that there was a boil water alert for my street until, by accident, I found out about it. I'm even signed up for alerts from Monroe County, but I never received one. If you're new to Btown or even if you're not and you've never encountered a boil water alert or even if you have--if you don't know about the Monroe Cty. alert system or if that doesn't work well (I couldn't even find the alert on the Co. website), or you can't manage digital stuff, there's no way you'd be prompted to check for an alert, and that could have serious health consequences. In this time of public health crises and awareness, that's critical. Please implement an effective communications system as soon as possible so that all residents are sure to be alerted and can protect their health. Thank you.

Case Date:

10/19/2021

On the north side of the newly-paved 7th Street, between Dunn and College Avenues, there are numerous locations where sewer and water drain covers are sinking into the ground...it is excessively bumpy, hazardous and only going to get worse unless addressed immediately.

Case Date:

8/26/2022

What IS GOING ON? I reported a water valve cover missing over 3 weeks ago on 1800 E Hillside Dr at the corner of 1500 S Dorchester Dr. You have an 8" hole in the road & right at school bus stop.

Case Date:

6/8/2023

I have lived at my address 5years And since December of 2022 my husband's been on dialysis at home we acquired quite a bit of medical waste as he treats 5 times a week. The problem I'm having is I made a agreement with the supervisor of sanitation to take 7 bags of medical waste for $20. When I got my bill It was seventy dollars When I called about it I got a phone call back and they said some other things had been placed outside of that 7 bags and that's why they. Charged me the $70. We live on a fixed income and they justified it saying that some people get 3 or $400 bills of trash when students move out. I thought there was a cap on it evidently that's not the case. I don't think it's fair that I can't go get another trash service because I live in city limits. And there's no other way for me to get rid of this medical waste. I can't even make a statement by not paying the $70 because then my water will get shut off and he needs water for his machine. Things worked so much better when you bought trash stickers and popped them on the bags you needed to get rid of big mark up to pay $10 now instead of $1 AND Pay for your trash can.