Case Date:

9/17/2023

How can I find out where my water meter is? We don’t see one in our yard and there isn’t anything about it on my portal page. Many thanks!

Case Date:

8/30/2023

Our toilet drains slowly. There is also a bubbling in the toilet when we run the water faucets in the powder room, the kitchen and upstairs. We noticed the problem with drainage on Monday August 28, and it has gotten worst since. There has been recent work on our easement to lay fiber lines. We are certain the issues for our toilet drainage are directly connected to the work done in the past few days. Please remedy our situation. We are not certain if we can run our showers and laundry due to the backup in our downstairs toilet.

Case Date:

11/16/2023

There is water leaking on the pedestrian path on the North side of the bypass just East of Fee/Matlock. I smell an odor of sewage when I pass through the wet spot on the path.

Case Date:

12/12/2023

This is more likely a Watermain problem, but there’s an overflow at this water valve access

Case Date:

2/14/2024

Grandview Hills Neighborhood Association report for sewerage on 3617 Post Rd. This report is on behalf of our neighborhood. I have been in contact with Shian'ah Cox at the Health Department regarding a sewer leak on Dec 18, 2023. She came out to take a test. She let me know that the she needed assistance from the Water Utilities to give her access or for them to take the test themselves. As of yesterday Feb 13, 2024 she let me know that she still has not heard back from Water Utilities on steps taken, testing, or results. Our neighbor, Bruce Johnson looked back through his emails and notes to offer other timelines to help give some background on what he has been noticing and who he has contacted. "I contacted Alex Gray with the City on 9/25/23 and alerted her to the problem on Post Road. I called her again on 12/5/23. She told me that she remembered the issue and had taken photos of it on her first visit. My notes show that I first identified the leak in April when I noticed liquid around the flower pot (fiber optic access). The problem was caused by the original fibre optic contractors who were first on site in November of 2022. I have been in contact with ALL of the AEG sub-contractors when they started working in our area again in November of this year. I have contacted Hoosier Fiber networks field supervisor Luis Medina on at least 3 occasions by calling him on his cell phone. In addition I have spoken with Russell Lo (AEG supervisor for the work in our area) 2 or more times about this issue. All of the conduit in our neighborhood that was installed in 2022 was abandoned (left in the ground) and all new conduit was pulled in. None of the subs wanted to repair the problem as they did not cause it. Russell Lo told me some weeks ago that "it was repaired". Indeed the flower pot was reset when the new conduit was installed--but it rapidly filled up with effluent. I understand that you have contacted the City Health Department and that they will test the liquid for fecal bacteria. I have attached photos of the liquid in the flower pot plus the site that I took today. In addition I took a photo of the abandoned conduit on Post Road to the East of 3617 near the intersection of Meadowlark. The liquid drains into that abandoned conduit and it has been full for over a year. The street is platted for a width of 40 feet and the flower pot HAS to be on City property. I have personally witnessed liquid bubbling up and out of the flower pot. I believe that the residence is using a pump to get the waste water up to the sewer. Should anyone have further questions they can email me. Bruce W. Johnson" We need follow up on this problem. The photos can be shared by email on request. Thank you, Gillian Field

Case Date:

2/4/2024

Please test the water leaking from this house for coliforms. It smells again. Water is in alley. See previous ureport case.

Case Date:

1/29/2020

There's an open storm drain that consistently becomes clogged and gets backed up when it rains, causing the water to spill over the road and flood our side yard

Case Date:

7/30/2020

The stormwater grates at West Fourth and Fairview literally had small bushes growing in the sediment. I cleaned them again today-but why oh why can't these be part of regular maintenance? When they are blocked, which is most of the time, the water gets 6-8 inches deep at the alley near my house. I brought this to council last year when the city voted to raise fees and was promised by the director (Vic?) that this would be remedied. I have yet to see a clean up schedule or to see a worker ever clean these grates or clean the streets. I'm sick of it. There seems to be no dearth of resources for curbs and flower boxes and traffic restriction work. Why can't the city maintain the streets and storm sewers in a systematic fashion? What is the schedule for cleaning?

Case Date:

8/3/2020

Water heavily pools and looks very muddy at the foot of our driveway and down Sheffield and seems to be very slow to go into drains when it rains heavily.

Case Date:

8/3/2020

Back yard is a drainage area. Neighbors property has created a bottle neck and the force of the water has exposed Underground utility lines