Case Date:

3/17/2020

The new builders on the corner of Covenanter Drive and High Street installed a pipe last week. Our concern is that the pipe was not installed low enough to keep the flow of water continuing to High street and beyond. With the rainy season coming...we are concerned that the pipe will make water back up on our property. The city just spent two weeks closing off High street to fix this issue and now we are concerned that the new builders have just put something in (but not properly installed it) so they could have a little rock culvert to get to their property off of Covenanter Drive. I sent an email to Vic Kelson and Brandon Prince on Thursday, but never heard back from them. I am writing again because we would like this matter to be taken care of now before they get more involved with building and it is too late to fix the problem. I would appreciate if somebody would get back with me on this matter. Thank you.

Case Date:

9/21/2020

Hi, The trash collector seemed to be in a hurry today and there were 5 trashcans on their sides in our neighborhood...ours was one of them. We have asked you kindly to please not dump our trashcans on their sides while picking up the trash. They damage the trashcans as well as the driveway that we spent $1600 to black top. We find it very disrespectful of the trash collector to just throw around our trashcans after picking up the trash when he could so easily gently put them down so they stand up if he would slow down a little while doing his job. We have video cameras on our property and this gets caught on our video cameras. Do we need to start fining the city each time they damage our trashcan and driveway by throwing the trashcans on their side in our driveway? It is frustrating when we pay so much in property and city taxes to have our property damaged by the city.

Case Date:

5/4/2021

We heard a noise last night and thought it was our furnace making sounds. We turned off the furnace this morning and the noise still happened. We contacted our HVAC person and he went in the crawl space and turned off the water by the edge of the house. The noise stopped. He then went and checked all our spigots and didn't notice any leaking. He then went to the street and noticed that there was water running from the street spigot. He got a wrench and turned off the water from the street and there was water overflowing in the container. The water has been running for at least all night that we know of. We don't ever turn off the water from the street, so don't know what happened. Also, we do not want to be charged for this excess water that we never used. Thank you. I am not sure if this is in relation to the new build next to us at 1110 S. Covenanter Drive.

Case Date:

6/24/2021

Hi, We know that this property has a new owner and was purchased earlier this year. Due to the storms on Friday night of last week...there is a lot of debris blocking the ditch and culvert. We are expecting rain again tomorrow and this weekend. Can the city contact the new owners to come and clean up their culvert and ditch along High street before the impending rains this weekend? This affects the whole neighborhood and will cause backups of water. Thank you.

Case Date:

9/27/2023

I keep getting updates about #183310 which is a 5 month old ticket for a tree about to fall onto High Street. We couldn't wait five months for the city to reply to an email let alone remove a tree that was at a 45 degree angle and resting in the crook of a dead tree. It seemed like something that should be taken care of in the calendar year. Thankfully, Duke Power is very competent and professional and they took down the tree for you. Duke closed the ticket for you so you can close it on your end. Best, EO

Case Date:

6/8/2022

The drainage between 1406 and 1404 S. Nancy is extremely backed up with debris

Case Date:

8/3/2021

The northwest corner of Nancy Street and Hillside Drive is overgrown in the city's right of way. It is currently unsafe for any cars heading/and turning south on Nancy Street onto Hillside Drive. Please trim the trees and bushes for a safer intersection for pedestrians, drivers, and passengers. Thank you.

Case Date:

9/11/2020

The weeds are so overgrown at this address that it is really hard to see if you would like to turn from Nancy onto Hillside. This is a yearly problem.

Case Date:

12/31/2020

I filled out the on-line form to get an appliance pickup. The website said it will be scheduled, but how will I know when to expect it?

Case Date:

11/30/2023

I believe that there is at least 10 people living at this large house. I constantly drive past and see all of the cars parked along the left side of their house and it is at least 4 cars daily not including the cars in their driveway!