Case Date:

4/9/2020

Just to follow up on case 172189. Our trash can was never emptied. To re-iterate, truck picked it up this morning, but it didn't empty. 2006 S Sussex.

Case Date:

4/9/2020

Trash truck picked up our can today, but it was so fast the can didn't empty. Can you can back out and get it? 2006 S Sussex. Thanks!

Case Date:

4/2/2020

Trash bin is routinely not completely emptied- only half emptied today! The robot arm system is not thorough.

Case Date:

4/2/2020

I have had several weeks where my recycling was not picked up. Apparently, based on your website, this was because styrofoam was present, but the can clearly indicates that styrofoam is acceptable. Since there seems to be a contradiction, it would be nice if the collectors would leave some indication of what items are not acceptable, rather than leave the customer/taxpayer guessing. If this is a training issue, my address is 1257 W. Countryside Ln.

Case Date:

3/31/2020

Recycling was not picked up today (March 31) even though it was placed curbside yesterday evening. No notice was left. Regular trash was picked up.

Case Date:

3/31/2020

Now that one of the things that people have started doing is cleaning up their yards, I already see many containers and plastic bags ready for the first yard waste pick-up. This won't be, in our neighborhood, until April 13. Is there any chance this can be moved up so that paper bags don't have to sit in rain and wind until the first pick-uptime? Thanks.

Case Date:

3/27/2020

WEST VERNAL PIKE TWO ABANDONED HOMES NEAR CURRY PIKE AND WEST VERNAL PIKE INTERSECTION. SCARY, WEST VERNAL LIKE IS SO NICE THEN WE HAVE THIS NEGLECT. WHY, SOMEONE SHOULD BE ASHAMED.

Case Date:

3/16/2020

Hello - Our (full) recycling bin was stolen last night. A neighbor spotted a woman hauling a recycling bin down the street around 1am Monday morning, so we are guessing that was ours. We've just sent a note around to our neighborhood listserve asking if anyone has spotted a spare one around their house. So I'm wondering if you can let us know what identifying numbers are on the bin assigned to our house. And, if ours isn't found, how do we go about getting a replacement?

Case Date:

3/16/2020

Hi Cleanup and Sanitation department, When I went outside today to bring in our trashcans this is what I saw (picture on left). The trash truck was there as we have just installed video cameras. This isn't the first time that our trashcans seem to be thrown around our driveway and I have complained about it before. This happened again and it was only our trashcan that was tipped over and I didn't report it. Our neighbors have the exact same size trashcan that we do and theirs are never tipped over like ours are (see photo taken today). We wish the trash collectors would slow down a bit and stop tipping over the trashcans. It damages not only the trashcans, but also our driveway that we paid $1600 to get resurfaced. I would appreciate if somebody would get back with me regarding this. It is frustrating and damaging to our property.

Case Date:

3/9/2020

Recycling was not collected. It has been at the curb since Sunday.