Case Date:

1/25/2017

We had our basement flood (wet carpet in half the basement) on January 20, 2017 without any previous sign of leakage on that side of the house. The source of the water is unclear, but I'm wondering if the home (built ca. 1973) has a footer drain connected to the storm drain. Kevin Potter is coming out to inspect for structural damage at 2 pm today (1/25/17) The city storm drain was updated within the past two years with the new pipe starting at the down-slope corner of our property. The neighbor two houses up-slope from us discharges a lot of water from his property and had excavation work done near the end of his french drain on the 18th or 19th. Part of this work involved off and onloading a sizeable backhoe in front of our driveway near where the old and new drain pipe would be joined. I'm not sure what work the neighbor had done. In addition to his drainage, the neighbor immediately down slope from us was also draining his pool into the storm drain on what had been a very rainy week. Is it possible to send a city employee out to see whether some combination of these activities has caused the drainage system to fail or otherwise backflow into our house? Thanks!

Case Date:

3/7/2022

During hard rains, water backs up in the southeast corner of my yard and comes into my garage and basement from the parking pad on the east and below grade through the wall to the north. The sidewalk running along the Clifton St. right of way is the east boundary of my property (see photo). Water simply can't move fast enough to the culvert you installed south of my property on the west side of the sidewalk. Is there anything you can do to alleviate this problem? I'm happy to discuss the details. Thank you.

Case Date:

9/10/2018

The city has come out and measured several times for a culvert to be installed in front of my driveway. The problem is that the street is higher than my driveway and this house is at the bottom of a hill. When it rains all the debris from the street and houses above me come into my driveway. There is so much water that my basement can flood and the water level can easily reach several feet deep. I have at the moment blocks of stones in front of my driveway so that the debris and water keeps going down Mitchel street instead of blocking the small drainage grates that are in driveway. Sincerely, Philippe Garnier

Case Date:

8/4/2020

Issue #173247 regarding the beehive drain and drainage ditches failing to drain rainwater on 8/3/2020 was listed at the wrong address (2739) and should be 2737 E Brigs Bends.

Case Date:

6/10/2021

Today and always when there's been heavy rain over the last years, 1st Street floods in our stretch, because there's no drain in the block between Stull and Fess Ave. where we are. At our house, the water hits the curb of the alley in such a way that the entire grass patch and side way is flooded, making it dangerous to walk on the side way. I'm attaching a picture of now, when the rain has already become more steady. I can provide a number of short videos we've taken over the years to document the problem. Please, consider installing a drain or let us know what can be done about this. It is dangerous for us, our toddler son and our visitors. Thank you!

Case Date:

3/15/2024

Hello, My home sits at the bottom of an incline where the water in the neighborhood drains onto our driveway and property. Every time it rains the water causes erosion on the property and flooding to our garage and yard. Not only is the un-directed water effecting us, but is also causing the road to erode where water is standing on the asphalt. As well as eroding neighbors propertys and driveway, which then end up in front of our home puddled in the street,(water,gravel,soil). A solution could be installing curbs and catchment drains in the surrounding area to better direct the water from causing more damage to ours and neighboring properties. Please feel free to call, email, or text. I am happy to send additional photos of some of the damage that has occurred. Thank You

Case Date:

2/3/2021

Water ponding after rain. People walk on street or grass to avoid water ponding. One family had a stroller and had to go onto street to negotiate sidewalks filled with water.

Case Date:

12/26/2016

There are several sewer vents on S Hathaway Ct. and Cathcart that have no covers and some sharp exposed edges

Case Date:

10/14/2021

I am the homeowner and have recently built an attached sunroom with sinks at this address. I need to connect the water pipe from those sinks to the city sewer line, and so would like to request a detailed sewer line map of/around my property, if available. Thanks.

Case Date:

10/11/2022

A private utility company cut a large hole in my driveway without permission. After removing that portion of my driveway they dug out what appears to be an area 3 feet deep and at least 2-3 feet wide just underneath my driveway. A piece of plywood was placed on top and is not secure. I’m not only afraid that someone will fall I. The hole, but also that an entire portion of my driveway will collapse into the ground. I have attempted to contact the private company (AT&T) and while they have opened a claim, I have yet to hear back from them in regards to this public safety concern and also how they plan to fix my driveway. My home sits on a very busy and trafficked corner in The Highlands. Lots of pets, small children, families walking all day. In addition, I can already see that area has shifted and sunk.