Case Date:

8/28/2020

Trash was picked up yesterday, our day, but the recycling bin is still on the street not collected. No notice left if there is some kind of problem.

Case Date:

12/29/2021

Someone stole my trash cart within the past several days. How can I get it replaced? (And who steals a trash cart anyway?! Good grief.)

Case Date:

9/18/2017

Several bags of trash were not emptied from our trash receptacle this morning

Case Date:

9/18/2017

What am I supposed to do with my full bin of recyclables for the next two weeks?

Case Date:

1/8/2018

Non-collect notice on my full trash bin because it was "too close to mailbox". You've got to be kidding me. Thanks collector 957!

Case Date:

3/16/2020

Hi Cleanup and Sanitation department, When I went outside today to bring in our trashcans this is what I saw (picture on left). The trash truck was there as we have just installed video cameras. This isn't the first time that our trashcans seem to be thrown around our driveway and I have complained about it before. This happened again and it was only our trashcan that was tipped over and I didn't report it. Our neighbors have the exact same size trashcan that we do and theirs are never tipped over like ours are (see photo taken today). We wish the trash collectors would slow down a bit and stop tipping over the trashcans. It damages not only the trashcans, but also our driveway that we paid $1600 to get resurfaced. I would appreciate if somebody would get back with me regarding this. It is frustrating and damaging to our property.

Case Date:

9/21/2020

Hi, The trash collector seemed to be in a hurry today and there were 5 trashcans on their sides in our neighborhood...ours was one of them. We have asked you kindly to please not dump our trashcans on their sides while picking up the trash. They damage the trashcans as well as the driveway that we spent $1600 to black top. We find it very disrespectful of the trash collector to just throw around our trashcans after picking up the trash when he could so easily gently put them down so they stand up if he would slow down a little while doing his job. We have video cameras on our property and this gets caught on our video cameras. Do we need to start fining the city each time they damage our trashcan and driveway by throwing the trashcans on their side in our driveway? It is frustrating when we pay so much in property and city taxes to have our property damaged by the city.

Case Date:

7/8/2021

Recently, when the trash collectors empty the trash from our trashcans they have been leaving the lid on the can open. invariably in will rain and require us to empty the can before putting it away. I've lived here 5 years and this has never happened. Our guys always do a great job collecting the trash. I think a new guy perhaps wasn't trained properly.

Case Date:

10/31/2023

It seems like every other week I'm calling about my waste not being picked up! I pay for this service, let me make sure you read it right, I pay to have my waste picked up. I have called this office four times in the past year for this same problem. MY TRASH IS STILL IN THE CAN AND ITS 3:30 PM

Case Date:

12/21/2023

Both our trash binn and our recycling bin were damaged by sanitation workers early Tuesday morning. The hinges are broken on both,and they were found tossed on the sidewalk.