Case Date:

12/10/2019

Our shower has flooded with water and fecal matter twice in the past two days.

Case Date:

12/27/2018

We have no water to our house at 2356 E. Linden Hill Dr. please advise. 773-304-6832

Case Date:

2/8/2019

Yesterday, during the huge mid-day rainstorm, water came up through the floor drain in our basement at 2638 East Dekist Street. It had a sewage odor and was muddy looking and reached a level of about 4 inches, covering the entire floor and soaking everything. The basement toilet also had dirty water come into it. I called the city utilities hotline and reported the incident twice, speaking to the same person each time. The water receded after a couple hours. We have yet to assess the damage and start to clean up. Last year on 2/11/18 our basement toilet erupted (see case #163027). We had a plumber verify that the city sewer was the source of the issue. We did not claim any damages, yet the city did not reimburse us the cost of the plumbing assessment. We would appreciate someone responding to this current incident.

Case Date:

6/13/2019

There are two storm water grates that are dangerous to bicycles that should be replaced. They are located at the south-east corner of the Monroe County Courthouse Square. One is on the west side of Walnut St and the other is on the north side of Kirkwood Ave. These grates have long openings parallel to the street. A bicycle wheel can penetrate deeply into these grates and thus throw the rider and/or damage a bicycle.

Case Date:

6/17/2019

Water overflowing rapidly. I am not sure what kind of sewer this is, I just assumed it is overflow from recent rain.

Case Date:

6/17/2019

3635 S. Bainbridge Dr. All three storm inlets during flash flooding events aren't able to keep up with the water demand which then sends water down our driveway. About 3 years ago a third drain was installed to help mitigate the issue but hasn't worked the way it was intended. We left for the weekend for a funeral this past weekend and the drains became clogged which then sent water down our driveway and flooded the basement for the second time this year. First time happened in November due to leaves and the leave pickup program overwhelming our storm inlets. We had a swell put in to mitigate the driveway water and it has worked well. However, when the storm drains clog, the swell is overwhelmed. Please help.

Case Date:

6/18/2019

Heavy water ponding and very strong water flow (water was actually bubbling) in the northside lane of Patterson Drive, in the general area between Rogers and Morton Streets.

Case Date:

6/19/2019

Corner of RCA Park and Susie St. During heavy rains manhole cover lid comes up into street spurting water from sewer. Ditch next to Susie St has debris and overgrown trees that cause flooding into yards and during heavy rains water from storm sewer lid being open causes water to drain onto Susie St causing driveways to flood and cause damage to surrounding areas

Case Date:

6/22/2019

The street drain and field drain on Preston Ct does not appear to be able to properly handle large amounts of rain fall. It is common for both to become overwhelmed, especially the field drain in the back of 3807 Preston Ct. these drains need to be cleaned and inspected for proper sizing. Water flow out of field drain appears o be insufficient.

Case Date:

6/24/2019

The small storm water drain at the bottom of the hill on the Southwest corner of Coolidge and Bryan often gets clogged and our home at 2317 S. Bryan St. ends up collecting the water and trying to manage it in our driveway, which ends up in flooding in our driveway, our garage, on our back deck, and in the basement.