Case Date:

1/26/2000

Mr. Thomas sent in a letter regarding work that the cable company did in the utility easment behind his home.The cable company cut through a electic line causing damage to appliances in his home that he wishes to be re-payed for the appliances, as well as the bill from Cinergy for the repair of the electic line.The bill will be forwarded to the Construction manager. Mr. Thomas will not have to pay the bill for this, Laura will call on 2-2-00. 2-16-00, Larry Wilkerson handled complaint.

Case Date:

7/2/1999

Mr. Chin copied the City of Bloomington on a letter to Insight Communications regarding incorrect billing for cancelled service.

Case Date:

5/12/1999

See attached letter. Mr. Fritz is having problems with Channels 95, 96, 5 & 6. He talked with Scott Temple. Temple & a repairman came out and the problem seemed to be fixed. But the interference that he is having started back up. The problemed channels are mainly 95 & 96. He has called Insight frequently about this prob. The last time he called the customer service rep. stated that Temple stated that "there was nothing Insight could do, it was a spillover from the antennae off of Sare Road

Case Date:

2/23/1999

Letter from Mr. Ludwig stated that he was gone two weeks last month and his bill was doubled. He talked to Angie Grubb who had check made for leaks. None were found. Mr. Ludwig wrote to USB to have bill lowered.

Case Date:

2/3/1999

Mr. Jones wrote letter dated 2/2/99 that stated that CBU crews constructed sanitary sewer thru east end of his property during 1995. The surveyor stake for the property line marker was removed and not replaced. Mr. Jones states that the easement agreement provides that the property will be returned to the original condition prior to construction work. Mr. Jones would like the marker replaced.

Case Date:

8/3/1998

Triangular area bounded by Southdowns, Sheridan Drive & Karen, needs dead trees, vines and weeds removed. Also, resident at 1308 Southdowns (and some others) are dumping their limbs, tree trimmings, and grass cuttings in this area. (See letter)

Case Date:

2/12/1998

Confusion regarding the Stecker's water bill has caused them distress and concern. Please clear up the situation. See letter.

Case Date:

1/12/1998

Ms. Shapiro wrote to thank the Department for closing the Stull St. parking lot this winter. She indicated that when the lot is open, loud noise creates problems for her.

Case Date:

12/15/1997

Catherine did not pay the "unregistered fee" for $105.00 at this time because she doesn't understand how it could be applicable to her, and has requested that someone explain it to her. She states that neither her nor her husband received any notification that they had to register with the COB, until HAND notified them this summer, stating that you had to register to rent. SEE ATTACHED LETTER. (AK)

Case Date:

11/19/1997

LETTER WAS RECD. FROM TERRY AND THERESA DUEMLER. THE DUEMLERS STATED THAT THEY RECEIVED A HIGH SEWER BILL DUE TO WATERING AND ARE REQUESTING THAT A CREDIT BE ALLOWED FOR WATERING.