Case Date:

8/17/1999

Ms. Burbage is concerned that Insight will raise the basic service fees, therefore, she will not be able to afford her basic service fee.

Case Date:

11/19/2004

Customer requests adjustment on large bill due to heavy watering during September and Octboer 2004.

Case Date:

4/24/2015

Trash in the yard.

Case Date:

10/14/2014

Case Date:

12/15/1997

Catherine did not pay the "unregistered fee" for $105.00 at this time because she doesn't understand how it could be applicable to her, and has requested that someone explain it to her. She states that neither her nor her husband received any notification that they had to register with the COB, until HAND notified them this summer, stating that you had to register to rent. SEE ATTACHED LETTER. (AK)

Case Date:

7/7/2009

High grass and weeds

Case Date:

5/19/2003

Letter received from Harold G. Carter for McDoel Baptist Church. Customer claims that charges he received were not his and belonged to another customer.

Case Date:

3/30/2004

Letter dated 3/10/04 from Emogene H. Carter for property owned by Harold Carter stated at the end of Jan., Util. ofc. was called to check on overcharge of $28.41. Later, a copy of account breakdown was received confirming overcharge. Correction did not show up in either February or March bill.

Case Date:

8/10/2004

Customer wishes to appeal for waiver of large bill rec'd for period or 3/01 thru 3/31 in 2004.

Case Date:

5/2/2013

lots and lots of trash on side deck, it is a daycare and people are living in the basement