Case Date:

8/16/2004

Customer had new stool installed but had to leave in a hurry. Apparently, stool did not shut off. Customer wants adjustment made on water bill.

Case Date:

8/10/2004

Customer wishes to appeal for waiver of large bill rec'd for period or 3/01 thru 3/31 in 2004.

Case Date:

8/10/2004

Customer stated they are going to have to install all new water lines due to over 5 line breaks during a 2 year period. Customer says they will not be able to pay for new line and pay utility charges at the same time.

Case Date:

4/5/2004

Ltr. from customers stated they were gone from Dec. 9, 2003, until March 4, 2004, and rec'd. unusually large bill. They want to request an adjustment. Will be notified of next USB Admin. Subcommittee meeting.

Case Date:

3/30/2004

Letter dated 3/10/04 from Emogene H. Carter for property owned by Harold Carter stated at the end of Jan., Util. ofc. was called to check on overcharge of $28.41. Later, a copy of account breakdown was received confirming overcharge. Correction did not show up in either February or March bill.

Case Date:

3/29/2004

Letter rec'd. at CBU concerns storm sewer system along Ruby Lane to Mitchell and Southdowns Avenues. Mr. Rayfield is concerned about the drain connection. Since this project is a Public Works project, this letter was referred to DPW.

Case Date:

2/25/2004

Received letter of trash appliances at McGarry's Appliance store.

Case Date:

2/19/2004

There are always 4-5 junk cars in the parking lot next to the shop along with an old trailer and assorted junk appliances. The bldg is shabby and run down. This has been going on for years.

Case Date:

2/18/2004

Letter rec'd. from Jackie Bowman Helton requesting appeal by USB Admin. Subcommittee on charges on her account for 1323 W. 8th St. She had a leak in the stool and feels she should not be responsible for water bill due to leak.

Case Date:

2/12/2004

Letter from Cheryl Crider-Jackson indicated she was gone 10 days of billing period in August '03. She believes her water usage was too high for that period and would like review by USB Adm. Subcommittee.