Case Date:

6/24/2002

Subscriber is upset with the recent rate increase; she spoke with Insight and asked why a middle package between the $11 basic package and the $38 classic package is not available. Insight rep explained that surveys are done to determine subscriber needs - customer has never rec'd survey in 20 yrs. She would like to see a medium range package - basic plus a few extra channels available. She is also concerned about the amount of junk mai that has recently been included in her monthly bills.

Case Date:

6/25/2002

Subscriber says she rec'd no notification of the rate increase; she is disappointed by the dramatic increase in rates over the past three years; she would like to pay for smaller package, with the extra channels she uses, but not pay for 60 or 70 channels she doesn't watch.

Case Date:

6/4/2002

overgrowth impedes pedestrian movement at the following locations: N. of Justice bldg on College Ave on W. side of street across from Big Red Rogers and 11th on E. side heading south Rogers and 4th on E. side heading north

Case Date:

4/25/2002

improper container

Case Date:

6/10/2003

Case Date:

1/23/2003

Ms. Lamb called to complain about the Blmngtn Transit telling her that she will have to show a pitcher ID to ride the bus, even though the pass says no where on it that you will have to show a pitcher ID. She recieved the pass form the Center for Behavioral Health, it is a Handicap pass. She said that she had contacted the transit. She would like some one to call her case worker Christina Kelty at 337-2265 when this gets worked out.

Case Date:

11/12/2004

The fire department called to let us know that Andrew Hardy (331-1386) called them re: his landlord not fixing his sockets, he did not give the fire dept. his address. I tried to reach Mr. Hardy by phone on 11/10/2004 and left a voicemail asking him to call the HAND dept.

Case Date:

10/24/2000

Trash is blowing from the Housing Authority into Mr. Chandler's yard. He has tried to have the problem taken care of, however has had no luck in getting this problem resolved.

Case Date:

7/26/2000

PLEASE SEE ATTACHED LETTER.

Case Date:

11/14/2001

Customer stated that on several of his rental prop. there are wires that have been left unburied for months at a time. He has tried to contact Insight w/o success - there has been no response to his complaints from Insight. See photos in Telecom file.