Case Date:

1/9/1998

MISSED PICK-UP/RECYCLING

Case Date:

1/9/1998

MISSED PICK-UP/TRASH: YOU PICKED UP PART OF THE TRASH AND LEFT THE REST. HE SAID DOGS HAVE TORN IT OUT NOW.

Case Date:

1/9/1998

MISSED PICK-UP/TRASH SHE CALLED & WAS TOLD YOU WOULD PICK-UP ON WED. SINCE SHE DIDN'T GET TRASH PICKED UP ON WED (AS TOLD) THE STICKERS BECAME WET.

Case Date:

1/8/1998

Gary Coonce called re. his account that is in his wife's name - Katherine Coonce - at 1313 Hickory Grove Lane. Mr. Coonce has experienced high bills. He feels his sewer bill should not be double the amount of his water bill. Mr. Coonce stated that he or his wife will appear at the USB meeting on 1/20/98 to state his complaint at that time.

Case Date:

1/8/1998

CUSTOMER HAS SMALL WHITE COLORED BITS IN HER WATER. ADVISED CUSTOMER IT WAS CALCIUM CARBONATE FROM OUR CORROSION CONTROL PROGRAM.AFTER VISIT ON 01/13/98 ADVISED CUSTOMER TO TRY TURNING OFF THE WATER SOFTNER AND FLUSH HOT WATER AT MASTER BATHROMM FOR A WHILE TO SEE IF THAT WILL SOLVE PROBLEM. 01/19/98 - checked with customer. Perhaps some small improvement. Will check back in a week.

Case Date:

1/8/1998

Missed paying her bill on time, rec'd reminder notice, called TCI 1/5, made arrangements to pay on Friday. On Weds, man came to disconnect service. She called office, they told her could avoid disconnect if she gives him a check. He said he could not take a check, only cash and disconnected her. Her daughter took check in, but TCI won't reconnect 'til next week, is charging fee, and told her they had no supervisor she could talk to. Subs. feels she tried to cooperate & is being trtd unfair.

Case Date:

1/8/1998

F-B/recycling:

Case Date:

1/8/1998

FLAG STOP/Other/trash/recycling/other: Elderly woma w/arthritis. Would like to set up Flag-stop - with trash to be picked up off porch.

Case Date:

1/8/1998

Missed pick-up/recycling:

Case Date:

1/8/1998

Friday/recycl (1-2-98): Missed pick-up/recycling