Mr. Freeman called to say his bill has been messed up for several months. He says he paid bill last month, but bill received this month does not have matter cleared up. Paula Dodds knows about the problem. Does not want matter taken to USB Subcommittee. Wants matter cleared up by CBU Director. Problem is bill for temp. hydrant meter.
Customer unhappy with having to pay service charges over winter while in Florida
Customer unhappy with having to pay services charges for winter while in Florida.
Cust is unhappy with having to pay the service charges for her irrigation meter over the winter months while not in use. Also, expressed that increase in irrigation water charges is excessive.
Cust very unhappy with the fact that we don't make an adj for watering (if not single-family residental). They had done some work and did alot of watering outside. They more than doubled their normal usage.
Mr. LaGrange sent letter explaining that IMI did not receive ww charge until 5/02 in the amount of $2,272.77. They paid this amount but have now received other ww bills and are asking for adjustment.
customer called about the fire protection charge on a hydrant meter he has rented. He says he was only quoted the min. water service charge of 30.87 and not the additional 17.45 for the fire protection. I explained to him that the fire protection is a meter base charge for every meter. He still feels he shouldn't have to pay it since he says that amount was not quoted to him. He wanted someone with higher authority than myself to contact him.
Customer called asking why he is being billed fire protection on his irrigation meter. I explained to him it was a charge that has always been there it is now broken down separately. He says he pays it on his domestic meter and shouldn't have to pay it on his irrigation meter. I told him I would forward on his comments. He did want some else to call him back.
Mrs. Hughes called on 6/12/02 to talk about her bill. She said she was not credited for last payment and recd. bill for 4000 gallons for 1 week. I referred her to Margaret Dalle-Ave. Mrs. Hughes requested # for IURC which I gave to her.
Mr. Yost stated that he requested that water be turned off in October 2001; however, he received and paid bills for next five months. He is requesting that he be refunded the amount of these payments ($59.20).