Case Date:

2/29/2016

Hi! I moved on December 22, 2015 and haven't received a bill yet so I just want to make sure I haven't missed anything. Thank you! Katie Bates

Case Date:

3/28/2016

For the last year, our bill has been about the exact same every month -- and the usage being listed as "3." For some reason, this month it has all of a sudden jumped to SEVEN. This seems highly unlikely, given that it is the middle of winter (therefore no lawn maintenance, etc.), we have not had any additional people moving in with us, no change in habits, etc. I would like to have someone come out and reread our meter, as I believe this is a large mistake. Or at least some explanation of what might have happened here? To go from a $40-50 bill to an $85 bill with no explanation and no changes in our household habits is just crazy. Our address is 3540 S Wickens Street (I could not get the little "choose location" thing to work for me at all). Thank you.

Case Date:

5/7/2016

tried to pay water bill online every month but says my info not write your online payment sucks

Case Date:

8/14/2013

I need to have my water switched over from my old house to my new apartment. My old address was 1204 N. Lincoln st, and my new one is 1720 N. Lincoln St. This needs to happen as soon as possible. Thank you.

Case Date:

11/13/2014

To Whom it May Concern: I am not reporting a problem, however, I have a question/request. As of December 1st my current lease will expire and possession of the property will return to the property holder. I would like to know the proper steps that I need to take that would remove the water bill from my name and place it back into the leasing agent/property holder's name. Please feel free to contact me either by email or by phone. Thank you in advance for your attention and response. Regards, Johona Bailey

Case Date:

12/19/2014

Please help me to understand my water bill and why I am continuing to be charged. My name is Bob Schimp account # 33653-019 and own 522 Graham Place. Parker Real Estate manages the property and has continued to pay the utility bills sent to them. They have been instructed not to have the water turned on. The previous tenant was evicted and left a water bill of $159 and the water was disconnected for non-payment. In September or October I was working in the unit and a man from your office arrived and turned the water on, I immediately went to the office and asked for the water to be turned off. I was told the water would be automatically turned on and billed to me as the owner unless I signed a form at your office which I did (the signed form is on file in your office). The water is currently OFF and has not been turned on since being shut off for non-payment, even as you continue to bill me for water usage. Please under NO circumstances turn the water on as the condo has been remodeled with new carpet paint and kitchen fixtures. Until pressure checks are completed water leaks may damage the new construction. I also ask that you not turn on water until the arrears from the previous tenant is paid and I not be charged while the service has been disconnected.

Case Date:

6/3/2015

Trying to sign up online for E-bill and the option to do so is not available. I can log in, but then can see my bill, see my usage, etc., but there is no option for E bill. Please advise.

Case Date:

1/25/2014

Good morning! We have 4 client accounts which never received the mailed invoice this month. They just generated on a missing bill report and I just pulled them from the website. Please protect the following accounts from service disruption and waive any late fees as a courtesy for 14 days to allow us time to process the bills and issue payment. H & R Block: 15471-001 Baxter Pharmaceutical Solutions LLC III, IIII, and V 20753-003 20809-003 11112-003 Thank you!!

Case Date:

8/2/2014

Hello, My name is Samantha Schiffman. I used to live t 418 e. 8th street. I have called 7 times all during operating hours to try to shut off my water/ transfer payments to sheree Demming properties. I needed to transfer them beginning August 1st and have been calling since the 30th. Please get back to me letting me know services have been terminated/ transferred. Thank you. Samantha Schiffman

Case Date:

8/11/2014

Where do I find the form to stop water service?!