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City of Bloomington, Indiana

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closed #160328

Water Utility Billing Problems

Case Date:
7/28/2017

When I try to log in in order to pay my bill, I get a "Server error". I have tried several times, with two different browsers. So I thought I could at least view my bill, because I'm writing out my budget for the next pay period, and there is no way to simply access my bill to view it without going through the payment function -- which is non-functional. This new interface is NOT user friendly.

closed #160383

Water Utility Billing Problems

200 E 17th ST

Case Date:
8/1/2017

I would like to cancel my account/services for 201 E. Washington Street. I have graduated and moved out of this home and my lease ended today.

closed #160471

Water Utility Billing Problems

Case Date:
8/6/2017

I've tried IE11, Chrome and Edge and keep getting the same error when trying to View Bills in the esuite Utilities application. Thanks.

closed #161490

Water Utility Problems

Case Date:
10/10/2017

got my water bill and it says we did not use any water for 37 days. I believe this is a mistake because we have been home.

closed #161493

Water Utility Billing Problems

Case Date:
10/10/2017

my water bill says that we did not use any water for 37 days. I believe this is a mistake because we have been home.

closed #161824

Water Utility Billing Problems

Case Date:
11/15/2017

I've tried for 2 days to pay my bill online but have been unsuccessful. The page will not load and an error message appears.

closed #161937

Water Utility Billing Problems

Case Date:
12/3/2017

Deer Park Management is charging residents at The Boulders $15.00/1,000 gallons, despite telling tenants they are only passing along the same costs as the city. Who can I speak with about this illegal activity?

closed #162112

Water Utility Billing Problems

Case Date:
1/2/2018

water meter is frozen, homeowner has checked the pipes throughout the home.

closed #162910

Water Utility Billing Problems

Case Date:
2/2/2018

Hello, My name is William Castana, I am a billing specialist with Ecova, Inc., I am writing you to inquire about missing invoices for the listed customer numbers 200410-001 and 13138-004If you could please forward any unpaid invoices to me for processing. If you need anything further from me, please let me know. My phone number is 866.322.4547 ext.7233, and I am available from 7-3:30 PST.

closed #162977

Water Utility Billing Problems

Case Date:
2/7/2018

yes I received a note on my door that I had used 25,000 gallons of water and I need to contact the utilities and so I did and they said the meter showed that and I should contact a plumber so I did paid a plumber to come out and he spent four hours at my house and he found no leaks but to be safe he put new flaps and supplies in out toilets and now not only am I out the money for a plumber but also they want me to pay these high water bills I am on a fixed income and there is no way I can do this so what can we do about this