Case Date:

9/14/2023

The water department dug this hole in my yard along with another huge hole earlier this summer. The other was filled and reseeded but this never was.

Case Date:

10/31/2023

water main cover been removed by the street

Case Date:

11/5/2018

In December 2017 our water supply line to the house from the street was replaced. About two weeks ago, we started noticing black material coming out of the tap that supplies our bathtub. Then our kitchen sink water pressure started to decline; I opened up the faucet nozzle and found similar particles. The problem with the tub water has persisted now for some weeks and I'm concerned for our health.

Case Date:

11/8/2018

My water suddenly started having an orange tint. I notice when I was filling up my dog's water. The water went from clear, then changed to a light orange tint. I noticed around 9:00pm 11/8/2018

Case Date:

10/9/2019

I noticed our water is cloudy today - I noticed it in the toilet then in the restroom sink.

Case Date:

12/16/2019

our water has been very cloudy for over a week now

Case Date:

12/18/2019

All the water in town smells and tastes of chlorine. I notice this happens every few weeks, During which I am unable to drink the tap water as it makes me actually feel ill. What is going on?!

Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

12/28/2022

Water bubbling up through pavement along north side of Arden Dr just west of the intersection with Wilton Dr. I reported this earlier in Case #182328. It was reportedly investigated and resolved. But I don't know what "resolved" means. It is still happening, just as it was when the temperature was well below freezing.

Case Date:

2/12/2023

Water pressure suddenly dropped and now have no water flow.