Case Date:

12/14/2020

Our water completely stopped working and the bill has been paid. Haven’t received a call back.

Case Date:

12/14/2020

I have contacted the water department and asked to speak with manager to no avail. I have only ever contacted the water dept. by phone. Never was told services had to be shut off via a form. I left Bloomington and the address 7/1, but billed until October. Someone was able to imitate services at the address without me being contacted. I'd like to discuss this with someone that can assist.

Case Date:

12/30/2020

street drain in front of 1309 South Lincoln is completely blocked and has been for Years..literally.. I could post a photo but don't know where to send it..A few years ago I reported this and the Department said they didn't see a problem.. THe water backs up over the sidewalk.. Obviously there is a problem..The puddle is about 40 feet wide and out into the street almost to the center

Case Date:

1/2/2021

Other: From E. 3rd street entrance to Park Ridge addition, there is a significant slope of the street to the west side creating pooling of rainwater and debris. The continued presence of water/mud/debris has caused breakdown and potholes in the pavement. These potholes are "patched" periodically, but quickly erode again due to the inadequate drainage system. The nearest storm drain is approx. 1/2 block north on the east side of the street -the slope of the road on the opposite side of the storm drain. I have added pictures to show the issues directly in front of my house, however, the same conditions exist along the entire block. From my understanding, the road was to be resurfaced this past summer. I have concerns if the street drainage issue is not addressed prior to this, there will be continued problems. There is to be a new city bus route beginning soon which will have the buses traveling this portion of the road several times a day and will most likely factor in to creating more problems with the pavement. Thank you for your attention to this matter.

Case Date:

1/5/2021

Water is permanently standing in the new large dog area of the Switchyard Park dog park. This has led to injuries among other issues with dogs (not to mention the huge mess this makes and destruction to the grounds of the park). Please remedy this situation as soon as possible. Thank you.

Case Date:

1/5/2021

We have no running water at our townhouse. Bill was paid on 12/26. No way to connect to an operator to report the problem. UNACCEPTABLE!!!

Case Date:

1/19/2021

This morning (1/19/21) our water heater broke and we had to have an emergency water shut off. Our water heater was fixed by 10am and I called to have our water turned back on. I was PROMISED that a technician would be by before 6pm to turn our water back on. No one arrived so I called the office and received a very rude response when I called to check if someone was still coming. I was told we would just have to be serviced the next day, even though I was told I would be serviced on the 19th and never was. This is a true inconvenience and we received an incredibly rude response.

Case Date:

1/29/2021

I was walking my dog today at 5:30 5:40 and walked on the yard in front of my house and I fell through the manhole cover in the water system the lid for the manhole where the water supply is located was obviously horrifically play inaccurately placed and is leading to it being removed and I stepped on it and fell through and hurt myself so this needs to be repaired as soon as possible

Case Date:

2/2/2021

Last night we noticed a large amount of water (more than from snow melt) across the center path, in front of the green bench near the restrooms. It looked like it was coming up from the ground, like from a leak in a pipe.

Case Date:

2/4/2021

I really like the improvements for fishing and/or enjoying the water at the Griffy boathouse parking lot. The large limestone blocks along the shoreline were a nice addition however they have little support underneath and some have rolled into the water. These must be pretty heavy and hopefully no one was on the blocks as they rolled. The gravel behind is now sliding into water as well.