Case Date:

10/18/2022

We had Weddle Plumbing out today to rod-out our main sewer line (due to slowness). He didn't find the usual root issue they normally do on our line, and when he checked the city sewer access, we found the main sewer water level unusually high (and at times stagnant). See image attached. It seems like the city's main line may also need rodding. I hope this can be serviced soon, before it affects (back up into) our line (again?).

Case Date:

10/15/2022

I had previously filled issue 180907. The contractor has not contacted me regarding repair of the damaged sidewalk due to fiber installation. Could you please urge the contractor to remedy the damage to my cement pad. When they installed the fiber, they lifted the cement pad so it is no longer even with the sidewalk making it a tripping hazard.

Case Date:

9/28/2022

Sewage water backing up into my basement. I have checked all of my own plumbing (bathroom in basement; water heater; washer) and everything seems to be in good shape. I have identified water coming (in reverse) out of the drain that services my AC/Furnace. That sewer water then makes its way to my basement floor drain and exits. I have obseved that at heavier usage times (when 2 of us are in the shower and the washer is on) the drain is unable to keep up and thus water ends up on the floor of my basement. This has been happening for about 4-5 days now.

Case Date:

9/22/2022

The crib area in from of my house and 4 other parallel home next to me is badly chipped away and needs repaving. Our properties being the lowest on E Rock Creek always collect and get bad puddling and then ice and then more puddling, so the road has disintegrated including parts of the cement berm. I am aware that next week you will have a paving crew right above us on Queens Way, it would be great if they would then swing by here and do our repair. Thank you, Larry Groupe

Case Date:

9/15/2022

Street light at the east side of our property is out. For safety reasons, we would like to have it replaced.

Case Date:

9/4/2022

For the past week, our tap water has a bad odor and it tastes bad. It has a moldy smell and taste. It’s hard to even brush your teeth with it. Our neighborhood has had a lot of utility work done over the past month or two. There’s been a lot of digging for cables throughout the neighborhood. Could this have inadvertently hit a water line?? Something has changed with our water quality. We would like to have the quality of our water tested please. Thank you, Cindy Cummings

Case Date:

8/29/2022

Systemic issue with water smell Sept and Oct (it's second year now). Is the city addressing it long term? Clearly, the measures last year didn't yield a result. Thank you!

Case Date:

7/25/2022

Fix this. Second request. The reply before was a supervisor said it was OK. What is the city's definition of ok? Potholes? Erosion? Un-passable by bike and or stroller. Come on!!!

Case Date:

7/2/2022

One of the new street trees planted by the city after the completion of the new north extension of the Jackson Creek Trail last fall has unfortunately died, and should be replaced. It is sending up suckers at the base, but I don’t think a large shrubby plant is what was intended. Tree is near the property line of the house on High and the house on the corner facing Wimbleton. Thank you!

Case Date:

6/29/2022

This intersection drainage project has been weeks ongoing. Now we are left with an absolutely horrid street. The utility cuts were filled with gravel but have rutted out to be almost impassable. This is addition to the pot holes and drains that are unfinished.