Case Date:

6/25/2002

NO WATER, IT WAS SHUT OFF

Case Date:

6/25/2002

MAINBREAK

Case Date:

6/25/2002

CUSTOMER HAS NO WATER

Case Date:

6/25/2002

SEWER BACK UP

Case Date:

6/25/2002

BROKEN WATER MAIN

Case Date:

6/25/2002

Trash piled up behind house and in yard.

Case Date:

6/24/2002

Caller believes this to be over-occupied; trash bags in the front yard; couch on front porch; very unkept property.

Case Date:

6/24/2002

Subscriber is upset with the recent rate increase; she spoke with Insight and asked why a middle package between the $11 basic package and the $38 classic package is not available. Insight rep explained that surveys are done to determine subscriber needs - customer has never rec'd survey in 20 yrs. She would like to see a medium range package - basic plus a few extra channels available. She is also concerned about the amount of junk mai that has recently been included in her monthly bills.

Case Date:

6/24/2002

in plastic bags

Case Date:

6/24/2002

in plastic bags