Customer called asking why he is being billed fire protection on his irrigation meter. I explained to him it was a charge that has always been there it is now broken down separately. He says he pays it on his domestic meter and shouldn't have to pay it on his irrigation meter. I told him I would forward on his comments. He did want some else to call him back.
Mr. McCrea wrote and stated that he felt he should not pay for wastewater charges for filling his swimming pool. He requested a credit for the wastewater charges.
Mrs. Hughes called on 6/12/02 to talk about her bill. She said she was not credited for last payment and recd. bill for 4000 gallons for 1 week. I referred her to Margaret Dalle-Ave. Mrs. Hughes requested # for IURC which I gave to her.
Mr. Yost stated that he requested that water be turned off in October 2001; however, he received and paid bills for next five months. He is requesting that he be refunded the amount of these payments ($59.20).
Mr. Morgan talked to Paula Dodds re. his water bill. He had water disconnected and then reconnected in 1/02. He was just billed the $18 in May and wants to complain about that. He also wants to complain about the stormwater charge.
Ms. Sylvester called and stated that she and her neighbors wanted to state their feelings about the format of the new CBU bills. She does not think the bill is easier to read; in fact, it is much more confusing.
customer suggested that previous payment be on bill like it was on the old billing
DIANE WOULD LIKE FOR SOMEONE TO CALL HER CONCERNING THE INCREASE IS HER STORMWATER CHARGE.
CUSTOMER SUGGESTS THE RETURN ADDDRESS BE ON THE BILL.
customer would like for someone to contact her concerning new stormwater charges. She is extremely unhappy with amount she is being billed..