Case Date:

9/25/1998

Customer called and said that she received incorrect bill.

Case Date:

9/25/1998

Customer received incorrect bill with amount too large.

Case Date:

9/8/1998

Mr. Leeds wrote and letter was received on 9/8/98. He stated he received phone call from CBU stating that his water was to be disconnected due to non-payment. He came to CBU within an hour and paid his bill. On 9/1/98, he returned home and discovered that his water was disconnected. When he contacted CBU, he was told that he paid the "wrong" bill and that his payment was not applied to the delinquent amount. He stated he was made to feel that he was wrong and CBU was unforgiving.

Case Date:

6/4/1998

Mr. Milne stated on 6/4/98 that he felt the letter re. Aqua Pay that was put in monthly billings was deceiving. The letter stated that you could pay your monthly bill by Aqua Pay or at local banks but did not state that you still had the option to pay in cash or by check at the Utilities Department.

Case Date:

11/22/2004

Account in name of Sharyn Riley, but letter from James C. Riley, requested adjustment on account due to heavy watering of lawn in September in midst of dry spell.

Case Date:

11/19/2004

Customer would like adjustment on large bill due to watering during the month of September 2004.

Case Date:

11/19/2004

Customer requests adjustment on large bill due to heavy watering during September and Octboer 2004.

Case Date:

11/18/2004

Customer requested adjustment in account due to need for heavy watering in Sept. 2004. Will be scheduled for appeal at next USB Admin. Subcommittee meeting.

Case Date:

11/18/2004

Letter requested afdjustment due to heavy watering during the month of September. Will be notified when USB Admin. Subcomm. mtg. is scheduled.

Case Date:

11/18/2004

Customer requested appeal for adjustment to bill due to heavy watering needed during Sept. 2004. Will be notified when next USB Admin. Subcommittee mtg. is held.