Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

11/18/2025

I am an Adopt-a-Drain volunteer and I just cleared NODE 3285 at the intersection of E.Southdowns Drive and S. Woodlawn Avenue. I have attached a photo and the debris I cleared is ready for removal. V/r, Mark

Case Date:

10/27/2025

I frequently drive through the intersection of Hillside and Henderson, often approaching it from the south (on Henderson). I hope the city can consider putting a "No Right on Red" sign there. This intersection has students from Templeton and South High School as pedestrians and cyclists (and from South as drivers). When you are turning right/east from Henderson onto Hillside, you do not have visibility until you have pulled forward into the crosswalk across Henderson. Because of the difficulty seeing if you have a clearing, I can imagine someone wanting to speed into a right turn...but it is a very populated corner with Feast there and apartments and Templeton close by, and pedestrians in the crosswalk could be at risk. I have counseled my daughter, who is learning to drive, not to try to turn right until the light turns green (and to wait to signal till then). If you have your turn signal on, people behind you can get impatient...a stressful situation for a new driver. And since there is a lot of traffic going to and from the high school, this intersection has a high concentration of new drivers. A friend of hers on a bike was hit last year at that intersection.

Case Date:

10/10/2025

Need street-surface traffic direction arrows painted in the 2 lanes of S. Clarizz heading north. I have seen people make the right-hand lane into a left-hand turn onto East 3rd St. Please see pic of suggested arrows. The yellow marks are the direction available besides a right turn. Tx!

Case Date:

9/26/2025

Yesterday (Thursday 25 Sept) at 5:15pm, a Ford Bronco turned *North* (left) onto Dunn from 10th Street (against the one-way direction), traveled north at a high rate of speed several blocks, and then pulled into the parking lot of 820 N. Dunn. During this illegal maneuver, another car that was traveling south on Dunn (the correct direction) had to pull over to avoid a collision. The driver might not have known he was committing a violation because that intersection is not clearly marked "Do Not Enter". Maybe a sign should be put up there to make sure that careful drivers know it is one-way.

Case Date:

12/8/2025

repairs on grimes here are poorly done and rougher than the potholes they filled

Case Date:

12/12/2025

I'm having weird things happening here. I'm scared and my phone is hacked.

Case Date:

12/14/2025

Auto pay failure. I am signed up for Auto Pay. Every time I log in to my account, it says I am signed up for Auto Pay. But the city keeps failing to collect that Auto Pay payment and charging me late fees for bill that are approved to Auto Pay. If someone can address this matter, I would appreciate it.

Case Date:

12/16/2025

no water to entire building at address 3093 S Rogers St, Bloomington IN 47403

Case Date:

12/19/2025

Storm drainage is an issue here. When it rains, water is entering the basement. Heavy rains back up due to improper grading on 3216 and 3212 S Oaks Ct. Can someone please look into what can be done by the neighboring property owners or the city? Any more information on easements or compliance with original plats would be helpful. Thank you.