Case Date:

3/25/2026

Recurring flooding is affecting yards and driveways in our neighborhood, with water reaching depths up to a few feet during heavy rain events. This occurs several times per year and has resulted in property damage, including several vehicles in the neighborhood. Two culverts carry water beneath the roadway at this location. Based on observed conditions, the culverts appear to be insufficient to handle stormwater during frequent events, creating a backwater effect that causes water to pond in residential areas upstream. Previous inquiries have indicated this may be attributed to the area’s flood zone designation. However, the frequency and severity of flooding suggest this exceeds typical floodplain conditions and may indicate inadequate drainage capacity. Requesting a formal evaluation of the culvert system and overall drainage, including assessment of capacity and consideration of potential improvements.

Case Date:

3/26/2026

115 e kirkwood blocked walk around again. please stop work order until they figure out a more appropriate way to deliver cement, which will happen again and again. consider closing this block to cars. thanks!

Case Date:

3/26/2026

Im.very concerned about living at Governor Park Apartments. There is it designated smoking area right next to the building that is going into the windows in that cigarette smoke including marijuana it is technically 8 ft away from an exit but not 25 feet away from Windows and bits. I have contacted numerous people about this including hand, Aubrey through report. She said that it could be against code but they have to see it in person the thing is is that if you come here there's not one time where there is not some sort of incident or somebody's passed out at the smoking Circle and if you came and saw you would see that the cans that are used are not proper cans with trash in them and we are lightning and starting fires because people are not extinguishing them out and I really want somebody official to come and look at this problem all you have to be and look at even if somebody is not out there smoking which they're always is is the fact that how close the smoking area is to the building and how it's coming into the windows I know that this is again but may concern is the fire department just came tonight because a guy was passed out drunk one of the tenants and he was smoking a cigarette he's already started one fire. I have wrote numerous complaints to Many concern letters i have documented to my Lordlord and have it documented and nothing gets resolved. Its only getting worse.. I know or a fact that the smoking area at Governor Park Apartments is still on the property even though the claim that it is not the tens being used have no lids cigarette butts are not being extinguished out people are putting paper trash in it therefore starting fires accidentally. When it rains the cigarettes overflow and go everywhere not to mention when it's windy the can will knock over go everywhere including a lit cigarette which that area is right next to a field. It won't let me attach multiple pictures but zi have documenting of a small fire and the can smoldering.please help me. The fire department isn't helping..

Case Date:

3/26/2026

I spoke to Brittany in an email of a safety concern and hazard of smoking outside my apartment Complex but before I could respond I needed to respond on what she stated to do Dear Audrey Brittingham, Thank you for your response regarding Case #209518. I would like to request that someone visit the site to inspect the designated smoking area and the cigarette disposal containers. Because the apartment complex has established a permanent smoking area immediately outside this non-smoking building, violations are constant and can be observed at any time. The police have responded to this location multiple times due to fires caused by smoking. They informed me that this is a government or HAND (Housing and Neighborhood Development) issue; however, each time I report it, I am referred to a different department. Is it possible for a representative to see this firsthand without me calling the non-emergency line? Additionally, would the Health Department be able to assist, or is there another official who can verify the proximity of this smoking circle to the building? I have numerous photos available to provide as proof if needed. I look forward to your guidance on who can specifically address this ongoing safety concern. Best regards, Jessica Hanna

Case Date:

3/26/2026

I spoke with a Brittany but before I could respond she closed the case number. Dear Audrey Brittingham, Thank you for your response regarding Case #209518. I would like to request that someone visit the site to inspect the designated smoking area and the cigarette disposal containers. Because the apartment complex has established a permanent smoking area immediately outside this non-smoking building, violations are constant and can be observed at any time. The police have responded to this location multiple times due to fires caused by smoking. They informed me that this is a government or HAND (Housing and Neighborhood Development) issue; however, each time I report it, I am referred to a different department. Is it possible for a representative to see this firsthand without me calling the non-emergency line? Additionally, would the Health Department be able to assist, or is there another official who can verify the proximity of this smoking circle to the building? I have numerous photos available to provide as proof if needed. I look forward to your guidance on who can specifically address this ongoing safety concern. Best regards, Jessica Hanna

Case Date:

3/26/2026

I spoke with a Brittany but before I could respond she closed the case number. Dear Audrey Brittingham, Thank you for your response regarding Case #209518. I would like to request that someone visit the site to inspect the designated smoking area and the cigarette disposal containers. Because the apartment complex has established a permanent smoking area immediately outside this non-smoking building, violations are constant and can be observed at any time. The police have responded to this location multiple times due to fires caused by smoking. They informed me that this is a government or HAND (Housing and Neighborhood Development) issue; however, each time I report it, I am referred to a different department. Is it possible for a representative to see this firsthand without me calling the non-emergency line? Additionally, would the Health Department be able to assist, or is there another official who can verify the proximity of this smoking circle to the building? I have numerous photos available to provide as proof if needed. I look forward to your guidance on who can specifically address this ongoing safety concern. Best regards, Jessica Hanna

Case Date:

3/26/2026

I'm sorry NOT BRITTANY but Audrey.. Dear Audrey Brittingham, Thank you for your response regarding Case #209518. I would like to request that someone visit the site to inspect the designated smoking area and the cigarette disposal containers. Because the apartment complex has established a permanent smoking area immediately outside this non-smoking building, violations are constant and can be observed at any time. The police have responded to this location multiple times due to fires caused by smoking. They informed me that this is a government or HAND (Housing and Neighborhood Development) issue; however, each time I report it, I am referred to a different department. Is it possible for a representative to see this firsthand without me calling the non-emergency line? Additionally, would the Health Department be able to assist, or is there another official who can verify the proximity of this smoking circle to the building? I have numerous photos available to provide as proof if needed. I look forward to your guidance on who can specifically address this ongoing safety concern. Best regards, Jessica Hanna

Case Date:

3/27/2026

There is no sidewalk to link the housing area (West Pointe Edition, Bloomington Apts, etc) to the business area (Buffalo Wild Wings, Subway, health complex. Many people will walk in the street but the road is covered and not lit so it can be dangerous for pedestrians. Especially at night.

Case Date:

3/28/2026

There was a small fire 2 days ago started in the grass area of property of Governor Park Apartments and the trailer Court area. Its a smoking area where people go out to smoke. I live near there but not at the apartments. I see people who sit in chairs and use a green tin to put there smoke out and the butts are never put out. There was a guy passed out drunk at the can then later it started fire. The can was smoldering. It does almost every night and it's right in the parking lot of the apartments so I don't know how this is legal because it's near a apartment complex. Fire department comes when called but the fires DONT STOP. The can is not a proper cigarette extinguisher and it's has been an ongoing problem that I'm afraid it's going to start field on fire that goes into my property.

Case Date:

3/29/2026

The Malibu House addictions treatment center”Malibus” has a very loud speaker that the driver uses to call out his passengers. It is exceedingly disruptive in this residential neighborhood.