- Case Date:
- 12/5/2000
The Rev. Gaus would like Insight to consider adding the ODYSSEY channel to the basic or enlarged cable package. Odyssey is a multi-religious family network including Protestant, Catholic, Orthodox, Jewish, and Muslim programming. Congregations will be encouraging their constituents to watch, which will increase viewership.
- Case Date:
- 10/25/2000
During the month of July, Insight Communications excavated a site approximately 5'X2' in size on his property. After the work was completed, the hole was filled back up with dirt. Mr. Koehl was told by a crew member that the area would be reseeded and strawed. His yard has yet to be repaired.
Other
1225 E Allendale DR
- Case Date:
- 10/25/2000
Mr. Mayfield's cable drop was repaird but has not been buried yet. He would like to have his cable drop buried as soon as possible. He also stated that it took many times to reach a human being when he tried to contact Insight.
Other
875 N Woodbridge DR
- Case Date:
- 10/24/2000
Ms. Kline stated that her cable television reception in regards to channels 6 and above are not clear. She called Insight Communications and was told that it would take five days before a technician would be able to sent out to address the problem. She thinks this policy should be reviewed by the TCC.
- Case Date:
- 8/30/2000
missing dumpster screening
Other
3238 W COPPERTREE DR
- Case Date:
- 8/14/2000
Insight doesn't answer phones. Written communication is not answered. When phone is anwered here is no solution offered to the problem. Caller states that cable was cut by some gardeners. It was then spliced by Insight, but nevered buried. It is unburied on the grass, the sidewalk, & the driveway. It has been there for more than a month.
- Case Date:
- 7/26/2000
PLEASE SEE ATTACHED LETTER.
Other
3238 S Coppertree DR
- Case Date:
- 7/13/2000
Mr. Gaber would like his cable buried. His cable was accidently cut by his gardner and Insight came out and repair his line. However, his cable has remained unburied for 10 days. He has attempted to call Insight regarding his unburied cable but is always put on hold. He stated the last time he called Insight he was holding for at least 7 minutes before hanging up. He also stated that he didn't appreciate listening to one commercial after another holding for a customer service rep.
- Case Date:
- 6/20/2000
Students living next door parking on grass and drove across his yard to exit using his driveway.
- Case Date:
- 6/16/2000
Car parked on grass in back yard occasionally. Also has screen door hanging off runner and concrete blocks in yard.