Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

8/24/2019

Lacking accessible sidewalk ramps in Sherwood oaks neighborhood.

Case Date:

6/19/2025

Bike parking infrastructure at SW corner of Lincoln and Kirkwood was removed for sidewalk work and has not been put back. It’s the best parking rack in the city; please replace it.

Case Date:

6/18/2025

There are bits of styrofoam all over the place

Case Date:

6/14/2025

There is a tree that is found to be dead. Had an arborist check it out. Owner states city put tree in.

Case Date:

6/25/2018

There are several city tree's growing out of the side walk that are touching the building at 108 East 6th street that need to be trimmed back.

Case Date:

6/16/2025

This needs cleared back and up

Case Date:

6/9/2025

I have faced multiple hostile-aggressive behaviors from men, women alike. Reported most of such complaints to relevant authorities, security personnels, etc.

Case Date:

6/19/2025

Two trees down rca park paved trail south side near connector path to countryside

Case Date:

1/11/2023

There is a syringe along the road about half way between 6th and 7th on Oak street. It is right across the street from the very large sycamore tree on the west side.