Case Date:

4/11/2000

PLEASE SEE ATTACHED.

Case Date:

1/26/2001

Ms. Harris called our office on 1/26 complaining that her children were almost hit by a bus (bus #4, driver Glenn). She also complained that she was called the "n" word (which is a derogatory statement for an African American) by the bus driver), after she wanted to get off and he wouldn't open the doors for her and her children to get off the bus. She had stated that she was "very upset" by the service and names she was called by this bus driver.

Case Date:

6/28/2000

Ellie would like current sewage disaster at her apartment to be inspected as a health hazard. PLEASE SEE ATTACHED LETTER dated 6/28/2000. (Other pertinent documents attached for background)

Case Date:

7/26/2000

PLEASE SEE ATTACHED LETTER.

Case Date:

8/30/2000

MISSING DUMPSTER SCREENING

Case Date:

11/20/2001

Last month did not receive cable guide; subscriber called Insight and was told the guide had been replaced with a scrolling guide on channel 58. Noticed on bill he had paid $1.50 instead of $1.00 - was told he would be refunded on November's bill. He has been a cable customer since 1987, and he is disappointed with Insight.

Case Date:

11/16/2001

He has Starz/Encore/HBO that he pays around $53.00 for. As part of this he receives channels 14 & 34. Channel 34 is not very clear. Upon calling Insight they informed him that these 2 channels would be switching to 78 & 77 and he would need to have a pay box to get the channels. The pay box is an additional $4.00 extra a month. He has 2 remotes that he now has to use for these 2 channels. Why does he have to pay twice for 2 channels? He talked with Insight but they would not give him a cl

Case Date:

1/29/2004

is permit required for city park parking lots reply- no permit required, can't leave your car overnight

Case Date:

11/14/2001

Customer stated that on several of his rental prop. there are wires that have been left unburied for months at a time. He has tried to contact Insight w/o success - there has been no response to his complaints from Insight. See photos in Telecom file.

Case Date:

11/19/2001

Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite