Case Date:

7/25/2002

A senior citizen called in because he wants to recieve Classic Cable and the Encore Network. He does NOT want to recieve additional channels. However, he was told that in order to recieve Encore, he must purchase a package of channels that he does not want. He would like to know why he cannot have Encore without a package.

Case Date:

6/13/2002

high weeds at 15th Street and Maple (citizen thinks it may be city property) block line of sight, and it may cause an accident

Case Date:

6/24/2002

Subscriber is upset with the recent rate increase; she spoke with Insight and asked why a middle package between the $11 basic package and the $38 classic package is not available. Insight rep explained that surveys are done to determine subscriber needs - customer has never rec'd survey in 20 yrs. She would like to see a medium range package - basic plus a few extra channels available. She is also concerned about the amount of junk mai that has recently been included in her monthly bills.

Case Date:

6/25/2002

Subscriber says she rec'd no notification of the rate increase; she is disappointed by the dramatic increase in rates over the past three years; she would like to pay for smaller package, with the extra channels she uses, but not pay for 60 or 70 channels she doesn't watch.

Case Date:

1/26/2004

suggestion to add a site map to new city website, also notification of a bug on the website reply- forwarded on to chief information officer

Case Date:

1/26/2004

is there really a no smoking policy in bloomington? reply- yes there is, explanation of current smoking policy

Case Date:

1/26/2004

question about no smoking policy in restaurants reply- explanation of smoking policy

Case Date:

1/29/2004

inquiring about vendor registration to receive bid/quote requests from city, have worked with police/fire dept.'s in the past reply- contact bloomington police dept., gave phone number, also contact monroe county sheriff's dept., gave phone number

Case Date:

1/29/2004

private business wanting to translate city website into other languages reply- forwarded email to chief information officer, thanks

Case Date:

1/29/2004

url for transit under dept. link is incorrect reply- forwarded email on to chief information officer, thanks