Case Date:

12/16/2025

no water to entire building at address 3093 S Rogers St, Bloomington IN 47403

Case Date:

12/14/2025

Auto pay failure. I am signed up for Auto Pay. Every time I log in to my account, it says I am signed up for Auto Pay. But the city keeps failing to collect that Auto Pay payment and charging me late fees for bill that are approved to Auto Pay. If someone can address this matter, I would appreciate it.

Case Date:

12/12/2025

I'm having weird things happening here. I'm scared and my phone is hacked.

Case Date:

12/9/2025

This light was recently installed, and it has caused me to be unable to sleep in my own bedroom despite curtains. My back yard is almost entirely illuminated (see image). I believe this constitutes a light trespass as defined in Bloomington city ordinance section 20.04.090 section (4) and lacks proper shielding as outlined in section (5)(A).

Case Date:

12/8/2025

repairs on grimes here are poorly done and rougher than the potholes they filled

Case Date:

11/18/2025

I am an Adopt-a-Drain volunteer and I just cleared NODE 3285 at the intersection of E.Southdowns Drive and S. Woodlawn Avenue. I have attached a photo and the debris I cleared is ready for removal. V/r, Mark

Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

11/1/2025

New Renters using grassy public park as parking lot, Well beyond 723 w Allen st. properly line

Case Date:

10/27/2025

These abandoned non functioning cars continue to be an issue since my last report.There are now6-7 cars parked in the backyard and the drive way. My attached photo is of a derby car that he worked on usually at night. Between the noise and the junk we have had enough.

Case Date:

10/27/2025

I frequently drive through the intersection of Hillside and Henderson, often approaching it from the south (on Henderson). I hope the city can consider putting a "No Right on Red" sign there. This intersection has students from Templeton and South High School as pedestrians and cyclists (and from South as drivers). When you are turning right/east from Henderson onto Hillside, you do not have visibility until you have pulled forward into the crosswalk across Henderson. Because of the difficulty seeing if you have a clearing, I can imagine someone wanting to speed into a right turn...but it is a very populated corner with Feast there and apartments and Templeton close by, and pedestrians in the crosswalk could be at risk. I have counseled my daughter, who is learning to drive, not to try to turn right until the light turns green (and to wait to signal till then). If you have your turn signal on, people behind you can get impatient...a stressful situation for a new driver. And since there is a lot of traffic going to and from the high school, this intersection has a high concentration of new drivers. A friend of hers on a bike was hit last year at that intersection.