Case Date:

11/6/2025

Neither my husband nor I received notification of the water main break last night that lead to no running water for several hours. We went to update our contact information from the website https://bloomington.in.gov/utilities, but the following "Customers update their contact information electronically" doesn't work. https://bton.in/cbu24?fbclid=IwZXh0bgNhZW0CMTAAAR23Jyw13G9sLmcf1i9zU1qC5HNrFGVLc4HxDKBsjzCa9YwNwP6TWE3iysw_aem_X1E7yHOoSJNCE-K8X5w3lw It goes to a google drive page that says "We're sorry. You can't access this item because it is in violation of our Terms of Service."

Case Date:

3/13/2022

THIS IN INAAPPROPRIATE RESPONSE TO GET: 404 Not Found You step in the stream, But the water has moved on. This page is not here. THIS SITE IS POOR, WHO IS RESPONSIBLE FOR THIS SITE.

Case Date:

2/24/2022

I just tried twice to submit a water/sewer concern and I’m not sure it went through. Should I see a confirmation screen or receive a confirmation email? Thanks.

Case Date:

9/7/2021

Re: Communication about Boil Water Alert for 7th St., 9/6/21. I did not know that there was a boil water alert for my street until, by accident, I found out about it. I'm even signed up for alerts from Monroe County, but I never received one. If you're new to Btown or even if you're not and you've never encountered a boil water alert or even if you have--if you don't know about the Monroe Cty. alert system or if that doesn't work well (I couldn't even find the alert on the Co. website), or you can't manage digital stuff, there's no way you'd be prompted to check for an alert, and that could have serious health consequences. In this time of public health crises and awareness, that's critical. Please implement an effective communications system as soon as possible so that all residents are sure to be alerted and can protect their health. Thank you.

Case Date:

1/19/2021

This morning (1/19/21) our water heater broke and we had to have an emergency water shut off. Our water heater was fixed by 10am and I called to have our water turned back on. I was PROMISED that a technician would be by before 6pm to turn our water back on. No one arrived so I called the office and received a very rude response when I called to check if someone was still coming. I was told we would just have to be serviced the next day, even though I was told I would be serviced on the 19th and never was. This is a true inconvenience and we received an incredibly rude response.

Case Date:

10/6/2020

The neighbor has a broken pool in the side yard. It has some dirty water in it and is leaning on one side.It's been this way for the last 2 months. when asked they said it would get removed , but so far is still there.

Case Date:

11/10/2020

Over the past 75 years, health authorities have promoted community water fluoridation to reduce dental caries. Until recently, however, no studies had examined the safety of fluoride in vulnerable populations, like pregnant women and infants. This video describes the history of water fluoridation and new research that found fluoride is toxic to the developing brain.” http://fluoridealert.org/articles/little-things-matter-fluoride-brain/?fbclid=IwAR0tovpJ3NggXR1qS4Hq3KzZQeq-UKvpnkiUTMMjs7Ij3tS0rhxVwqONbgU Public water Supply & disinfectants The City of Bloomington needs to fallow the work of Fluoride Action Network and their Active EPA Law suits to stop the use of harmfull Chemical's. Any and or all imported from Communist Chinese should be seen as a form of asymmetric Psych Chemical War Fare , Which about 10 % was is being used American Public Water Supply

Case Date:

3/6/2020

water bill

Case Date:

2/20/2020

Rusty looking water and boil order?

Case Date:

2/26/2018

Trying to use the online bill pay service for water, but it repeatedly is erroring out on me. Here is the error (stack trace), better error handling would be great, as this is not human readable in terms of actions to take.. Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration> Indeed there was unscheduled server maintenance done on the water payment server. Please contact utilities customer service if you need additional help. 812 349 3930 during 8am to 5pm. Thank you