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City of Bloomington, Indiana – John Hamilton, Mayor

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closed #163335

Website & Web Services Feedback

101-149 East 8th Street

Case Date:
2/26/2018

Trying to use the online bill pay service for water, but it repeatedly is erroring out on me. Here is the error (stack trace), better error handling would be great, as this is not human readable in terms of actions to take.. Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration> Indeed there was unscheduled server maintenance done on the water payment server. Please contact utilities customer service if you need additional help. 812 349 3930 during 8am to 5pm. Thank you

closed #176015

Unsafe Buildings

211 S Kimble DR

Case Date:
6/4/2021

Apartment C14 has not been able to flush my toilet in 3 weeks. Same as Apartment 18, & a couple others in the Kimble Dr. Apt Complex. Apt. C18 has a ceiling in his Bathroom that is literally leaking water so bad into his tub. His Bathroom is Literally not FEASABLE. Can Not Use! People was Moved In During May 2021 to Apartments that was not ready to be moved in what so ever. no stove in 1, No Fridge in 1 & the Central Air in My Buidling-Apartment is on the 3rd Floor Upstairs on the LEFT... Is Not working Nor has it been or been fixed even looked at. Amy Deckard has been liveing there for 3 weeks. I have bben there for 4 months & I have a small whole in my bathroom ceiling from a leak in the above apartment PLUS Yes My Toiulet Wilkl not Flush Unless I Plunge It almost Everytime 1st. That has not been fixed. ALL THIS HAS BEEN TURNED IN TO EMPLOYEES>>>MOTHING DONE! Place IS Very UNSAFE & NOT LIVEABLE. Dangers Will Come if My Name is Brought To Attention. NO HOME, & ETC.

closed #136376

City Performance

2174-2194 Arlington Rd

Case Date:
2/17/2014

Under the underpass is a drainpipe that has ice built up around it. When it rains water gushes out of it . It's right over the exit from 37 northbound to 46 eastbound.

closed #158243

Water Utility Billing Problems

4167 W Middle CT

Case Date:
2/24/2017

I AM TRYING TO PAY MY WATER BILL, AS IT IS DUE TODAY, AND I CANNOT FIND THE EMAIL WITH MY ACCT# ON IT; I WOULD LIKE TO BE ABLE TO ACCESS MY ACCT# THROUGH YOUR SITE SOMEHOW AND AM NOT ABLE TO DO THAT; HOW DO I PAY MY BILL WITHOUT THAT ACCT#?

closed #141731

Drainage or Runoff

McDoel Greenway Corridor

Case Date:
10/13/2014

storm water pipes are clogged and stream bed is eroding. This is on the B-line just west of the rail overpass and across from the new Habitat development. Looks like i'm about to loose a tree to erosion in the storm ditch.

closed #175808

Blocked Sidewalk

Case Date:
5/16/2021

Sidewalk on south side of W 17th just east of tri north construction entrance covered with mud again. I can't overemphasize that the sidewalk itself is serving as a culvert to drain several acres and this problem will not go away on its own when the construction crews leave. I'll try to remember to come out here with a ruler when it rains next week to record the depth of the creek. Kids will be using this sidewalk to walk to school even on rainy days and their shoes should not be completely submerged!! We are going to look into this today (5/17). We believe that a soil stockpile and a storm drain with inlet protection is not allowing water to flow into the storm drain. We are going to investigate again and see if we can identify the exact issue.