Water Utility Billing Problems
625 N Walnut ST
- Case Date:
- 2/10/2004
Barb Ooley, Ofc. Coord. for L. A. Merry & Assoc., requested an adjustment on their acct. #67228, because sprinkler for L. A. Merry & Assoc. had faulty programming. Large amount of water was consumed but did not go through sewer.
Water Utility Billing Problems
3247 S WALNUT SPRINGS ST
- Case Date:
- 6/2/2003
Letter states that customer was not informed about a $54.00 charge, that water was not turned on as stated, and that Jennifer (Customer Relations rep.) was rude. States she will not pay $54.00 charge no matter what is done to her account.
Water Utility Billing Problems
1026 E 1st ST
- Case Date:
- 8/16/2004
Customer had new stool installed but had to leave in a hurry. Apparently, stool did not shut off. Customer wants adjustment made on water bill.
Water Utility Billing Problems
8615 S FAIRFAX RD
- Case Date:
- 2/5/2001
Letter was received from Mr. Johnson requesting relief from USB for inordinately high water bill received in January 2001 for water lost at 8615 S. Fairfax Road (aircraft storage hangar on grounds of Monroe Co. Airport.
Water Utility Problems
420 E Brownstone DR
- Case Date:
- 10/5/2000
Recd. letter from Jessica Schulman on 10/5 re. large consumption of water in June 2000 and $200.00 bill received. Referred to Customer Service for investigation.
Sidewalk Snow Removal
531 S Westwood DR
- Case Date:
- 8/17/2000
Rec'd. letter from Ann Robinson complaining that rain water stands on parking lot of Highland Village Park causing patrons to step over curbs and that standing water blocks disabled persons' entry into the park. Neighborhood Assn. requests that Utilities Department install a small drain at end of parking and small drainage at large basin on end of Harvey Drive.
Water Utility Billing Problems
1701 E LONGWOOD WEST CT
- Case Date:
- 9/8/1998
Mr. Leeds wrote and letter was received on 9/8/98. He stated he received phone call from CBU stating that his water was to be disconnected due to non-payment. He came to CBU within an hour and paid his bill. On 9/1/98, he returned home and discovered that his water was disconnected. When he contacted CBU, he was told that he paid the "wrong" bill and that his payment was not applied to the delinquent amount. He stated he was made to feel that he was wrong and CBU was unforgiving.
Sidewalk Snow Removal
300 E 3RD ST
- Case Date:
- 7/6/1998
See attached letter. Leonard's Home Dry Cleaners is flooding every time there is a big rain. They feel that the flooding has resulted from the inability of the city's storm sewers to handle water running down Third Street from the IU campus.
Temporary Signage w/o permit
1603 E 3rd ST
- Case Date:
- 4/20/1998
Ms. Erskine came in to pay her bill and left a letter stating that she felt a sign should be on the Service Control Center identifying this department as the water co. (or utilities co.).
Water Utility Billing Problems
603 W Wylie ST
- Case Date:
- 2/12/1998
Confusion regarding the Stecker's water bill has caused them distress and concern. Please clear up the situation. See letter.