Case Date:

7/25/2019

Hello, I have made a written suggestion today related to the requirement to be present in your Utilities premise (or file a paper form) to request a transfer of billing for water services. I suggested we should be able to do this online... I had to deal with the same issue today at Duke Energy (tenant left and needed to transferred billing back to me, the landlord). They told me of a very useful process they have setup called "auto turn-on", which lets them know that whenever a tenant requests a turn off, they should actually transfer the service back to the landlord instead of turning it off. I suggest you do the same thing for the water service! Thank you.

Case Date:

8/2/2019

Thanks to the City’s recent quick action of cutting City’s dead tree in front of our house, now it looks much better. Here we just want to give City some advise in choosing the new tree plant location. It seems to us that the dead tree stump must be removed completely in order to replace a new one in the spot, due to the underground gas and water pipelines heavily laid around the tree stump, which makes it very difficult for you to chose another new plant location. We learnt this from the opposite newly house built situation. There were so many red flags around the dead tree stump. So in order to prevent from touching those gas line and cause the gas explosion, City must do it very carefully . Thank you very much for your prompt attention.

Case Date:

8/10/2019

No water!

Case Date:

8/25/2019

Anthony’s Pets has open cages for rabbits, allowing diseases to be spread from rabbits to humans, or vice versa. Animals are left sitting in their feces with little water.

Case Date:

10/23/2019

I left my water cooler at the UDO meeting tonight in city hall, against the wall on the right side of the room. When can I come pick it up?

Case Date:

11/6/2019

On S. Fess on the west side of the street, between 2nd and Hunter, between the sidewalk and the curb, you fill find the scene as shown in the attached photo. It appears a water meter lid is missing and there are some pieces that look askew. This is a large, deep hole that could seriously injure someone who steps into it.

Case Date:

12/13/2019

Missing water meter cover at entrance to drive: 1023 and 1025 S Walnut Street

Case Date:

11/12/2018

The person that this is addressed to does not live here at 5314 S. Southway Drive. And we keep getting bills for them. Have came to report this in person and also attempted to call your office with no results. Please get this taken care of. If not to stop the annoyance to me, to help this person keep their water on.

Case Date:

12/30/2018

The recently removed Wapahani lake has produced a new washout problem; and I’m also concerned that a similar problem is going to happen to the remaining lake of the old twin lakes of years past. I’m not sure why people think removing a large body of water is the best answer for alleviating water issues. Anyway, before I digress further. I know the city/county are well aware that something permanent will need to be done. My hopes are that a well thought out plan will be considered

Case Date:

2/7/2019

I would like to thank the city of Bloomington for their professional assistance in helping me avoid a significant problem at my home during the recent snap of epic cold weather. It all began with frozen water pipes when I failed to keep a small stream of water running in my city townhouse; there was no excuse on my part for the mistake. To make matters worse, I needed to catch a flight out of town later that day. This is where the city came to the rescue. I quickly and easily found the city utility web site and created a work ticket from the easy to follow instructions. Literally within minutes, a highly trained and cordial city employee called me and walked me through the steps I needed to take to reduce any potential damage to my water pipes. Only minutes later, a two person team arrived and worked in zero degree weather and quickly turned off the water at the meter. They went so far as to reassure me that they would be back soon after I got back to town and to just give them a call. Despite the near zero temperature, they never once complained about the outdoor working conditions. I was impressed. When I got back to town, I created another work ticket, and the customer service process repeated itself, leading to a perfect resolution to the problem. I was very impressed with the entire process - a total Rock Star performance from everyone on the city team. Craig Medlyn Bloomington