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City of Bloomington, Indiana

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closed #170641

Water Utility Billing Problems

214 E Ridgeview DR

Case Date:
10/6/2019

My bill does not seem correct. I have gone through the past year of bills and the water usage and the wastewater usage have always been equal. This month it it showing my water usage as being 7, which is much higher than normal, normally a 3, and the wastewater usage is still at a 3. Is there a way to find out if this is correct or not? Doesn't seem right to me.

closed #171174

Water Utility Billing Problems

4634 E Falls Creek DR

Case Date:
12/9/2019

My water Utilization is up by a factor of 4 from past months. There is nothing that we are doing to dramatically increase water use. Either past or current metering is in error or there is some kind of major unknown usage.

closed #171248

Water Utility Billing Problems

2409 E Cedarwood CIR

Case Date:
12/18/2019

Received latest water bill - water usage was billed for 16,000 gallons, well above usual average of 5,000-8,000 gallons.

closed #171249

Water Utility Billing Problems

1718 E Thornton DR

Case Date:
12/18/2019

my bill's water usage appears to be double my normal amount. Steven Wallace 1718 e. Thornton dr

closed #171297

Water Utility Billing Problems

1818 S Maxwell ST

Case Date:
12/27/2019

Our water bill is way higher than typical. I have looked for a running toilet and checked in the house for a water leak but I'm not finding anything. Is it possible that the leak could be outside?

closed #171587

Water Utility Billing Problems

3941 S Bushmill DR

Case Date:
1/29/2020

Ever since utility update work has been done to digital reading, water bill went up. Water bill used to be less than $50. Now it’s over $100. I need someone to come and identify what the problem is. 3941 S Bushmill Dr. Bloomington,In 47403

closed #173230

Water Utility Billing Problems

1720 E Devon LN

Case Date:
8/2/2020

My utility bill for account 7559-002 for period 06/01/2020 to 07/07/202 shows water usage of 82000 gallons. In all previous periods for the year, the usage never exceeded 4000 gallons. There were only three people living in the house during this latest billing period. A new water meter was installed during this billing period by your company. There appears to be a problem here. There is no way the water usage being charged for was actually used.

closed #182221

Water Utility Billing Problems

2356 S Burberry LN

Case Date:
12/7/2022

Our water bill has been extremely high ever since we have moved in due to water leak and running water. About a week ago the city of Bloomington came out and fixed our system outside of our home. When I called the receptionist said our December bill looked normal but our previous bills are not normal. We should have a 0 balance and some type of credit on our account after paying hundreds of dollars for the past few months. Now we are receiving a disconnect notice after just paying 200$.

closed #166513

Other

5314 S Southway DR

Case Date:
11/12/2018

The person that this is addressed to does not live here at 5314 S. Southway Drive. And we keep getting bills for them. Have came to report this in person and also attempted to call your office with no results. Please get this taken care of. If not to stop the annoyance to me, to help this person keep their water on.

closed #129534

City Performance

515 S Walnut ST

Case Date:
11/6/2012

Hello. I actually live at 410 S. Walnut, and I am beyond furious. You have workers "fixing" the roads on Walnut. They start before 7 everyday - which isn't even the problem. They shut off the water without alerting us. I have an important class I have to attend today looking horrible because I was not alerted to the fact that our water would be shut off. I am beyond disappointed. I can't even eat my breakfast this morning because oatmeal requires water. We deserve better from you.