Case Date:

2/8/2019

Yesterday, during the huge mid-day rainstorm, water came up through the floor drain in our basement at 2638 East Dekist Street. It had a sewage odor and was muddy looking and reached a level of about 4 inches, covering the entire floor and soaking everything. The basement toilet also had dirty water come into it. I called the city utilities hotline and reported the incident twice, speaking to the same person each time. The water receded after a couple hours. We have yet to assess the damage and start to clean up. Last year on 2/11/18 our basement toilet erupted (see case #163027). We had a plumber verify that the city sewer was the source of the issue. We did not claim any damages, yet the city did not reimburse us the cost of the plumbing assessment. We would appreciate someone responding to this current incident.

Case Date:

4/22/2014

Customer wants supervisor over sanitary sewer to phone him. He says water from sewer is flooding his basement.

Case Date:

9/7/2015

Drain ditch is running with brown water around entire block. Broken water line?

Case Date:

10/19/2015

Sewer water is coming up out of the ground.

Case Date:

9/17/2023

How can I find out where my water meter is? We don’t see one in our yard and there isn’t anything about it on my portal page. Many thanks!

Case Date:

5/20/2017

The storm drain between 1019 and 1017 w 6th st isn't draining. Water is flowing on top of it.

Case Date:

9/11/2014

Drain pipe under the drive is bubbling out water.

Case Date:

9/22/2014

Grass is growing around the storm drain and water is not flowing into it.

Case Date:

6/25/2014

Customer said that there was no swale, and water runs over the sidewalk into his driveway.

Case Date:

7/17/2014

Water runs down the street to her home and digs holes between the driveway and the road.