Case Date:

10/2/2020

I live in a condo area. Each unit has its own water meter and there is a master meter for the whole community. We are not billed according to the actual consumption but to the footage of each unit. Since it is caculated in this way, I have to pay 70 to 80 dollars a month and there are just two people in my household. I used to live in a unit where the monthly bill was $30 to $40 and it was paid to Bloomington Utilities. Now the water bill is quite unaffordable for a low-income family like mine. I just don't understand why we can't be billed individually based on our usage since we have separate meters. That would be a fair practice for every unit here.

Case Date:

11/30/2020

I want to shut off water at 2 locations. 1256 and 1300 s college mall rd. Account numbers 39453-017 and 39454-016 to be shut off ASAP. These are seasonal accounts. Thanks, Mike Rogers, phone 812-331-0540.

Case Date:

12/14/2020

I have contacted the water department and asked to speak with manager to no avail. I have only ever contacted the water dept. by phone. Never was told services had to be shut off via a form. I left Bloomington and the address 7/1, but billed until October. Someone was able to imitate services at the address without me being contacted. I'd like to discuss this with someone that can assist.

Case Date:

5/24/2023

Water bill overpriced

Case Date:

8/27/2022

Water is currently running on the toilet always draining the overflow. Also toliet top lid broke when trying to figure out issues

Case Date:

9/6/2022

We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.

Case Date:

9/15/2022

Despite never receiving any specific notice about the termination of the aqua pay system for my utility account, I was removed from the aqua pay program and thus 2 subsequent bills went unpaid, and our water was shut off for delinquency. I then had to pay $45 each for a water shutoff and turn on fee. I do not believe that it is my responsibility to foot this fee when I was under the impression that my autopay would be the method with which my bill would be paid off. In addition, the water was shut off at my house after 4:15 PM, meaning there was no way for me to contact the utilities office and request my water to be turned back on same day if I were to have paid off the balance immediately.

Case Date:

2/14/2023

Water was turned off today (2/14) with an amount shown for $406.39. Bill was paid in the amount of $317.00 (2/7)

Case Date:

1/10/2023

2 pipes busted in my apartments due to the copper pipes and the cold which resulted to 50 gallons being added to my water bill. First I was wanting to see if we could get some of the taken off cause it wasn’t our fault and set up a payment plan if I do have to pay the increased amount.

Case Date:

11/10/2022

The last few months I have been notified that my water meter was running very high, possible leaks. I am usually 1,000 gallon water user but last month bill was over $140, and today (Nov. 10/2022) my bill is$364.97. My HOA and myself have spent around $8,000 and find no water leaks. Eventually, I got a new water line, with a lot of pain. I need compensation for those huge water bill, the water that I did not use. I called few times and suggested that the meter was malfunctioning, maybe? Any way, I am a senior and retired and won't be able to pay those bill in full. Please help. Thank you so m