Case Date:

2/21/2018

We received an extremely high water bill this past month. I was on the phone with someone from the Utilities department and they explained to me that out meter was running high from 2/1 and then by 2/18 it was back to normal. During that time we received no notification that we had our water was running high and we even had a plumber come out but it was a day after our meter went back down. I want to know if our meter can be re-read to make sure it is running accurately and to get our bill readjusted because I will not pay a $800 water bill.

Case Date:

2/21/2018

Note on the door saying water usage was up from 2 gallons to 20 gallons

Case Date:

2/22/2018

Large pool of water at 908 S. Larkspur Lane, Bloomington. There is no drainage. (I could not choose location on your map because every time I try to zoom in it zooms all the way out to whole globe view. Also, I couldn't upload photo because you don't allow uploaded from phone gallery. Only option it gave me was upload from Box app and that wouldn't work. Y'alls website sucks)

Case Date:

2/26/2018

Trying to use the online bill pay service for water, but it repeatedly is erroring out on me. Here is the error (stack trace), better error handling would be great, as this is not human readable in terms of actions to take.. Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>

Case Date:

3/1/2018

Water appears failing to drain at ne corner of n Sheffield Dr and e Morningside Dr intersection. Curb too low? Dunno.

Case Date:

3/2/2018

There is ABSOLUTELY no way we used this much water in a month. This is a 1100% increase month-to-month in our bill from January to February. Our meter has to be reading wrong!

Case Date:

3/5/2018

My water utility bill seems to have an extreme issue and this is quite urgent. I was charged $525.70 for the month of February for my water bill which is basically impossible to do and especially with little to no change in our water usage from month-to-month. This is more than a 1,000% increase in charges from last month. I want this to be looked at as soon as possible and closely please!

Case Date:

3/5/2018

My water utility bill seems to have an extreme issue and this is quite urgent. I was charged $525.70 for the month of February for my water bill which is basically impossible to do and especially with little to no change in our water usage from month-to-month. This is more than a 1,000% increase in charges from last month. I want this to be looked at as soon as possible and closely please!

Case Date:

3/12/2018

First of all, thank you for filling in all the potholes I have mentioned to you over the past weeks. I must say that maybe there is a misunderstanding re # 163413. I don't see any water valve there and the pothole is still the same: intersection of Jordan and Sheridan. Not far from there is another pothole: on S Eastside Drive, where it intersects with First Street. Also, there is a utility cut in front of 1800 E Second, that is getting deeper by the day.

Case Date:

3/13/2018

1st thing brings me to this site, my trash was not picked up today even tho was out last nite, damn near 40 bucks a month is 3 x what i was paying with stickers, for the same amount of trash, this sux ass for the poor man, the other thing when i 1st moved to Bloomington it was a nice and beautiful lil city, now its a bunch of apartments AND I mean A bunch, your tearing town Victorian style homes and houses to put up concrete cubes all over, most with no tornado hide outs, looks like a bunch of coffins waiting to happen just add students. And last yr ya jacked up the water rates to pay for folks who dont even live here yet, and the water quality is no good without filters, if this is your ideal of progress all i have to say is why destroy a beautiful town, my guess is all you folks cashing in on bloomington redevelopment. have moved out of town and just really dont care what ya did to the rest of us, because i now live in a town where most of us who moved in 15 yrs and earlier cant afford to live anymore, and since the town has grown ugly who cares, you folks have ruined a once beautiful and free thinking town, replaced buy an over priced town of apartments, nothing but an IU leech. im so sad ya'll did this to the town i was gonna spend my last yrs in.....