Water Utility Problems
1625 S Pinestone CT
- Case Date:
- 3/25/2021
Construction crews were here on Tuesday and Wednesday working. This morning around 930 am, our water is not running out of the taps very well and the toilet refills really slowly. Everything had been working fine up until today.
Potholes, Other Street Repair
1625 S Williams CT
- Case Date:
- 9/22/2021
A water pipe break was repaired and patched earlier this year. There is a small hole cracking and sinking the pavement adjacent to the patch. There are concerns this hole could become larger as winter approaches.
Potholes, Other Street Repair
1625 S Williams CT
- Case Date:
- 6/29/2022
A small hole has developed adjacent to a wider area in the pavement that street crews paved over after a water main break several years ago.
Sewer Problems (Sanitary Sewers)
1639 S Sycamore CT
- Case Date:
- 9/28/2022
Sewage water backing up into my basement. I have checked all of my own plumbing (bathroom in basement; water heater; washer) and everything seems to be in good shape. I have identified water coming (in reverse) out of the drain that services my AC/Furnace. That sewer water then makes its way to my basement floor drain and exits. I have obseved that at heavier usage times (when 2 of us are in the shower and the washer is on) the drain is unable to keep up and thus water ends up on the floor of my basement. This has been happening for about 4-5 days now.
- Case Date:
- 5/28/2022
The button for the dog water fountain is sticky. I've walked past it a couple times and water is trickling out of the lower bowl. If I push the button a couple times it gets unstuck and the water stops.
Sewer Problems (Storm Sewers)
1701 S Buffstone CT
- Case Date:
- 7/26/2022
Hello. I am currently renting a duplex unit at 1701 S Buffstone Ct. Per my landlord, the city is responsible for maintaining the ditches that line E Thornton Dr. There is a lot of debris in the ditches at the moment. When it rains a lot, the ditches fill up with water, and sometimes overflow. Can you please clean up debris from the ditches that line the cul-de-sac? With renting a property, I am not eligible to purchase flood insurance, and so I would greatly appreciate your attention to this matter. Thank you!
Drainage or Runoff
1709 E Circle DR
- Case Date:
- 3/15/2023
The street between 1709 Circle Dr and 1805 E Southdowns Dr (next house to the east) has been constantly wet for approximately 2-3 months. Water is evident on the street and in the yard immediately surrounding it to the point that there's always a pool of water 2-3 feet from the curb.
Utilities Construction
1709 E Circle DR
- Case Date:
- 4/27/2023
Water near hydrant all the time. Either slow leak or natural spring?
Water Quality
1711 S Sycamore CT
- Case Date:
- 9/4/2022
For the past week, our tap water has a bad odor and it tastes bad. It has a moldy smell and taste. It’s hard to even brush your teeth with it. Our neighborhood has had a lot of utility work done over the past month or two. There’s been a lot of digging for cables throughout the neighborhood. Could this have inadvertently hit a water line?? Something has changed with our water quality. We would like to have the quality of our water tested please.
Thank you,
Cindy Cummings
Water Utility Billing Problems
1720 E Devon LN
- Case Date:
- 8/2/2020
My utility bill for account 7559-002 for period 06/01/2020 to 07/07/202 shows water usage of 82000 gallons. In all previous periods for the year, the usage never exceeded 4000 gallons. There were only three people living in the house during this latest billing period. A new water meter was installed during this billing period by your company. There appears to be a problem here. There is no way the water usage being charged for was actually used.