Case Date:

8/5/2022

My water will doubled, but I did not increase my usage significantly. Could I have my meter evaluated?

Case Date:

9/15/2020

Ever since the new meter was installed, my bill has been around $27 higher. I have called Customer Service every month or more. The only advice they had was toilet leakage and sent me blue stuff to check for leaks. I did this and found no leaks. I am unable to find any leaks in my home so I think the meter is the problem. Customer service won't even talk to me anymore which is very poor and rude service. If they can't help, they should pass you to someone else instead of ignoring you. I would appreciate some help from your end as I don't know anything else to do. Your bill shows me using twice the water the old meter said. 4000 gallons and I live alone. There is no way I use that much. Something is wrong somewhere and if I can't find the problem, it's your job.

Case Date:

9/25/2020

drainage needs to be cleaned out so water can drain

Case Date:

10/2/2020

I live in a condo area. Each unit has its own water meter and there is a master meter for the whole community. We are not billed according to the actual consumption but to the footage of each unit. Since it is caculated in this way, I have to pay 70 to 80 dollars a month and there are just two people in my household. I used to live in a unit where the monthly bill was $30 to $40 and it was paid to Bloomington Utilities. Now the water bill is quite unaffordable for a low-income family like mine. I just don't understand why we can't be billed individually based on our usage since we have separate meters. That would be a fair practice for every unit here.

Case Date:

11/30/2020

I want to shut off water at 2 locations. 1256 and 1300 s college mall rd. Account numbers 39453-017 and 39454-016 to be shut off ASAP. These are seasonal accounts. Thanks, Mike Rogers, phone 812-331-0540.

Case Date:

12/14/2020

I have contacted the water department and asked to speak with manager to no avail. I have only ever contacted the water dept. by phone. Never was told services had to be shut off via a form. I left Bloomington and the address 7/1, but billed until October. Someone was able to imitate services at the address without me being contacted. I'd like to discuss this with someone that can assist.

Case Date:

5/24/2023

Water bill overpriced

Case Date:

8/27/2022

Water is currently running on the toilet always draining the overflow. Also toliet top lid broke when trying to figure out issues

Case Date:

9/6/2022

We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.

Case Date:

9/15/2022

Despite never receiving any specific notice about the termination of the aqua pay system for my utility account, I was removed from the aqua pay program and thus 2 subsequent bills went unpaid, and our water was shut off for delinquency. I then had to pay $45 each for a water shutoff and turn on fee. I do not believe that it is my responsibility to foot this fee when I was under the impression that my autopay would be the method with which my bill would be paid off. In addition, the water was shut off at my house after 4:15 PM, meaning there was no way for me to contact the utilities office and request my water to be turned back on same day if I were to have paid off the balance immediately.