Case Date:

8/25/2022

While living at Terra Trace (321 E. 14th St) from 2020-2022 there were a lot of problems but one that should absolutely not be dismissed. I am disappointed that no one seems to realize the seriousness of this. On Aug 17, 2021, my neighbors set their stove on fire. Once I noticed the smoke smell, I went to the hallway to see what was going on and my neighbor explained what happened. They didn't know what to do so I pulled the fire alarm and it did not go off. I had to alert everyone by knocking on their doors to let them know the building wasn't safe and we needed to get out. I was told my claim was false and inaccurate. After some minor internet searches, I found that there was a fire here in 2011 (if I remember correctly) that killed a student. After finding this out, I knew I had to do more. I feel as if this apartment complex needs to be reevaluated for safety of the residents still living there. I will also be willing to provide more information, videos, etc about this incident. Thank you!

Case Date:

8/1/2017

I would like to cancel my account/services for 201 E. Washington Street. I have graduated and moved out of this home and my lease ended today.

Case Date:

10/15/2017

My roommates and I have discovered that there was a leak with one of our toilets which caused it to continously run. So after we received our first month water bill we noticed that the bill was outrageously high and we immediately called the landlord to fix the leak. Since there was a leak, I am requesting a water bill appeal form if possible. Thank you.

Case Date:

11/14/2023

Two most recent bills have charged us for using 4,000-5,000 gallons of water, and therefore charging roughly $100. The bill for September was $106.42 and the bill for October was $93.15. This is for a two-person house that uses the same, if not less, of an average amount of water per month. I called customer service after the first bill, but the lady I spoke with was not very helpful and recommended we wait until our next bill. According to her sources, any leakage or problem that resulted in such a high bill seemingly "fixed itself" and she did not provide any other alternatives. Come to find out that the next bill is just as high and we have no choice but to pay (again) with no resolutions. Apparently, Bloomington Utilities does not provide any services to check for any leaks or problems.

Case Date:

11/8/2018

Water has stopped working entirely

Case Date:

11/8/2018

No water running in the area.

Case Date:

9/5/2019

There is a parking enforcement officer that has suddenly decided to start giving me tickets for parking at a gravel pull in on my property. I have been cited for an unapproved surface and neighborhood parking violation, I have called time after time again to no avail. My parking spot is clearly a part of my property, and has no signs for permit parking. I appealed to have the tickets revoked and I was denied with little to no information of why. I tried having parking enforcement and city planning coming to check out the parking spot and was told today(9/5/19) that someone would come down. NO ONE came. The officer giving me tickets is 303gr. I am outraged and will not be bullied into paying these tickets.

Case Date:

3/20/2017

Fallen tree blocking alley.

Case Date:

5/16/2012