Case Date:

5/11/2018

Sewer Plant has emitted extreme odor and possible sulfide gas for over a week. Customers and employees report the smell is making them sick.

Case Date:

11/22/2017

Question: why do my house plumbing leaks occur when lots of people leave town for vacation? This happens not every vacation, but most of the leaks in my house have occurred like today, at vacation time, or 4th of july, etc. Is it that city water pressure to my house goes up then? Do you try to regulate pressure for this vacation exodus?

Case Date:

1/8/2018

Our water hasn't been working since Sunday. The employee who came out then said the pipe was frozen from meter to main and that a crew would be out. A crew has not been out today and I am trying to find out when one will be and when we can expect to have water on again.

Case Date:

7/20/2020

7-20-2020: Second major flooding in Vance Music due to rainwater: Alleywork by City (install a water line?), water filters through alley surface patch, floods basement. This time, CFC Properties notified us their basement flooded as well. Alley needs resolution, Vance Music has lost property. Olympus will need to assess any structural damage due to water infiltration. Please advise.

Case Date:

1/5/2018

Water is not coming in from the main. Suspect frozen pipe leading to house.

Case Date:

11/1/2017

I've been waiting FOUR MONTHS (since July) for the city to move my water meter and connect my new water line to the new water main. The city told me that I needed to do this, and I've spent thousands of dollars to do it. Now it's almost winter. I keeping calling periodically, but nothing gets done.

Case Date:

11/13/2016

There appears to be a leak in the water hydrant on Oak Street between 5th and 6th Street, at the alley. The east side of Oak Street is always wet even when it's not raining, and it's directly across from a hydrant. I couldn't find a place to share this information so please share it with the right group. Thanks!!!

Case Date:

12/21/2013

On E. Reed Court the street drains are blocked by leaves, causing flooding that has made the road impassable to compact cars

Case Date:

10/20/2016

It is nice to have the sewer drains cleared. But they leave the leaves next to the drain and the next time it rains it clogs the drains immediately. It also kills the grass. All for drains at this intersection actually 6 trains at this intersection have a pile of leaves next to them. It was my understanding that those who cleared the storm drains were also supposed to take the debris with them. Please advise.

Case Date:

6/25/2018

I called customer service for City of Bloomington utilities. The first lady I spoke with would not take herself off speaker phone dispite the inhibiting amount of feedback. The 2nd lady I spoke with was unhelpful and did her best to transfer my call away without helping me. I would consider both of the reps behavior to be very rude.